Public Storage Reviews

I have used Public Storage for 20 years. . This particular one on Milwee was the worst experience I have encountered in all those years. For one there were never an available cart to put my belongings in my storage room. . I struggled every time I went there. I could not get an answer, never when I called, and I left messages for a few weeks, but never got my call returned . And when I stopped by Saturday around 1pm the lady in the office was rude and mad she has to work there. She refused to allow me to order a bigger space and just let me close mine. I knew I wasn’t approved for the move in dollar deal, but it should have not been an issue to rent a bigger room online and close my current one and the price was to expensive to rent from her. Public Storage needs to hire employees that want to help all customers.

Been at the same facility since 2003, mostly under different ownership.
The garage entry doors have always been an issue with many factors including but not limited to people trying to drive through closed doors, mechanical issues, etc. The issue now is, it takes much longer for repairs to happen. Glaciers move faster than the repairs happen.
Another issue that is new, is that the place is a pigsty now. There’s constant garbage all over the floor, the carts are broken, and when tenants leave items laying in the hallways or elevators, they were there for extended periods of time.
I never see management, and the clerks behind the desk seem to be too busy eating, reading, or playing with their phones. A very unprofessional business.
If I had not gotten a great deal pre-Covid I doubt I’d still be using this facility.

Your employee Robert is rude and disrespectful. The way he approached us last night because according to him there was a complaint about bugs in our storage was rude. There are better ways to approach people. He made us open the storage to check for bugs and according to him to he had to supervise and sweep the storage. After he saw the storage didn’t have any bugs his tone changed. He is not my boss to approach me the way he did so unprofessional. He didn’t sweep or anything my mom had a jar of honey and she accidentally dropped it and he looked at it and stated we had food in the storage and I told him we had a lot of stuff but none was food. He said he would clean it which we didn’t ask him to do and he didn’t clean it at all. I have seen rats coming out of other storages and I don’t see him doing anything about it.
We lost track of time and he yelled at my daughter for being there and threatened her that it was her first and final warning she had to be out by six. Other people came out after us and we asked if he yelled at them and they said they saw him but he didn’t say anything. Yes, we were at fault but why raise his tone and why isn’t he fair with everyone.

I have been with this company for 2 years and believe me this last month had been the worst. Violation of policy and added fees that were unjust. I paid with my credit card and they tell me I used a routing number with my card. This was totally false and then charged me a fee when it was billed wrong, then notified me 13 days later the payment failed. I called and tried to rectify the problem and the young girl was so respectful and helpful but my issue still not resolved. This has been a living nightmare! You can never get the issue resolved. I can’t imagine how customers feel when dealing with this company. I think my next step is legal action. Tired of this mess. Has anyone ever had problems with this company? Please let me know.

Do not use Public Storage. I made a payment on my unit March 31st for the month of April. Apparently the payment was unfulfilled, 5 days later? No one contacted me, no one warned me, nothing. Just charged me a fee. So when I saw an offer to try to get $1,000 by signing up for Autopay and I logged in to do so, found my account due $100. I spoke to someone who warned me if the account wasn’t paid there would be a fee…on top of a fee I didn’t know about and there was no correspondence about. Only upon questioning her in confusion about my last payment did I find out what was going on. They made no attempt to contact me for a week. I was charged another fee and they put my account in auction status and refused to remove at least one of the fees despite admitting they could see no one told me at all what was going on for a week. So now I have two fees on top of my regular amount. They flat out refused to help me at all. I told them this was unprofessional and that I would more than likely be removing my things at the end of the month. I just want to warn everyone. Been with them three months and this problem has gone from $80 to $125.

The facility is nice newer building but wow the current office manager at the maplewood location takes the cake! SO incredibly rude and unprofessional. She does not care and yells and swears at customers for no apparent reason such as the day i was there and saw a very pregnant woman parked in the unloading zone. Miss Rude yelled at the woman she couldnt park there because other trucks were coming at 400pm! (No signs posted saying so. The pregnant woman asked what time is it now and Miss Rude said 300 pm. The pregnant woman said i will be leaving in 5 mins! Nope! Miss Rude tore into her swearing about nope she must move her car now even though 1. It was only 300! 2. The pregnant woman was parked in correct location and 3. There were no signs stating no parking due to xyz! 4. There was absolutely NO need for the office manager who is representing your company to have sworn at the very pregnant woman who looked like she was in tears and likely having a bad day. Just SO not necessary! I like the building and location but I really wish mgmt would do something about the current manager. Just shady character - customer beware.

I have many complaints, starting with the woman you have running the office ! The doors to the building that are supposed to be closed are now always open so anyone can drive right in . There used to be carts the where available at all time now you can only get them by leaving your ID . I am handicap so I can only get access to my storage unit when the office is open which is hardly ever because the woman that runs the office is hardly ever in the office if she is in the office she’s in the bathroom or somewhere else I’ve knocked on the door rang the doorbell the lady never answers I found her there once since y’all have taken over . I have repeatedly asked her for a phone number to talk to someone about the problems that are going on up there . He has constantly given me the number that nobody ever answers . There are people smoking pot drinking blocking entrances to other peoples storage units . All storage was much better at keeping up with this place before y’all took over it is nothing but a horror show up there now if I wasn’t handicapped and did not have a truck I would move but unfortunately I’m stuck where I’m at it would be great if y’all would address some of these issues . My name is Robert Beak ,

I canceled my reservation 10 days prior to my move-in date and was charged a fee that was not refunded. I have left numerous voicemails, email, messages on the Public Storage application - which only seems to work to tell you owe payment — and have not received a single reply in any way. The only communication I’ve received is that I owe a payment and a late fee for a storage unit I never occupied. This is horrible customer service and I strongly recommend that you find an alternative to your storage needs. This is a poorly-run company and should not be in business if they cannot reply to customers’ inquiries and only seek to bill you for something you haven’t even used. And the Public Storage app. Is of little benefit. I am very dissatisfied!!

I have been in Converse, TX for over 10 years and recently rented out a unit only to find that there was a rat infestation that caused significant damage to my property I am very disappointed in this finding and I’m currently having to file a claim to attempt to recover damages. After asking for assistance and timely reporting this, I was told by two individuals including property manager that there was nothing they could do except file claim. Prio to renting out unit, I did not have any issues in my home “ever” and was appalled at the instant damage. I would not recommend this facility to anyone - it is not safe & the conditions are unsanitary and pose potential exposure to diseases. My son and I both have allergies & he has chronic asthma - these conditions would exacerbate our existing conditions. I’m surprised management wouldn’t offer some remedy to make me whole. I remain prayerful that my claim will be honored & timely paid!

I’m here and I don’t have access to a cart; because one, ever since someone locked all of them in their storage unit the they keep them in the office and you have to give them your license. Everyone’s situation is different at times. I come with children sometimes and how am I suppose to drive my car and push a cart. Anyways; there’s a sign on the door that the manager will be back in 25 minutes so the office is locked. I come from 2 hours away and I don’t have time to wait on other people when I pay for this diligently for over two years. Plus what type of security do I have here. The gate has been broken and it stays open for months now. Maybe six months. I don’t don’t know how long. This place is backwards. Good thing they have the stadium and a little golfing down in the area.

Public storage units aren’t any better than any other storage units but they cost a lot more! We have had a large U-Haul unit for several years and pay $100 less than what we’ve ended up with at Public Storage. You have to be very careful with these people cause they tell you that the recant is only increased once or twice a year for no more than $10-20. Wrong we started finding we were paying more off and on with out any notice at all and the latest increase was for $50! The yard isn’t any cleaner and the storage units aren’t any better than anywhere else but due to health reasons we are stuck right now. Fifty this time what is it going to be the next time a hundred they must think they are renting apartments……….$250+ for a storage unit is bull crap especially when you’re on a fixed income and it gets raised without notice! 🤬🤬🤬🤬🤬

You should tell your employees about if a customer is asking something, please see direct to the eyes of that customer, last time I went to my office Public Storage to ask about the if entrance gate is not working, there were 2 ladies , but the one was answered never look to my me , she was answering at the same time she was typing at the computer, even when I said thank you , still she never turned her face to me. My English it is not perfect and I have accent in my language (Spanish) I tried to be focus and don’t become mad at that lady .
Then, I had to ask her for her name and was the way she looked at me .
I don’t want to say her name , because I don’t want that your employees be mad at me when I goes there.
Better training on that way on customer service would be perfect to complete the good name of Public Storage.
Thank you

I was once very happy and even loyal and proud to not only rent from public storage... But I also worked for a company that we had the contract and maintained the lawn and landscape for all Dallas and Fort Worth Public Storages. I wasn’t upset with them when as happens from time to time they get bids like most do from other companies and we got underbidded by a labor force company who didn’t do as good of a job so Inalways kinda hoped you’d call us back. But anyway, that didn’t upset me as I understood since it was done at a time where our collective economy took a nose dive. But I still remained loyal out of feeling connected. What has me down is I first rented out of an much needed on the spot storage unit from divorce and happily got a unit for $70 a month. Well, life happens and things don’t follow our plans and even though rent steadily increased I had to move in with my parents to take care of my dad and could work less and less then my mother also and I worked to pay my bills and now my unit is $170/month. Now, I can go online and see units offered for so much cheaper and understand that the rent should go up some. But a happy medium between $70 and $170 would feel like I’m appreciated for being such a long time tenant. Ya know. Anyway, Thanks for listening. And I know my money whines are by my own doing for taking care of my parents. But such good parents deserve it. Especially all we’ve been through.

As of today I’m not satisfied with the way the door opens or locks they have not been kept up and it shows. They are very difficult especially for a middle-aged woman as myself it’s a struggle to open and close and lock those doors. I always have to take someone with me to help me if not im there for quite a bit of time trying to open the door myself and lock it. I was in Hawaii and received a call stating that my unit was not locked correctly and that’s because it was too difficult for me when I went to get my luggage from storage and without what was I supposed to do if I was in a totally different state?

I’ve been told that they will be looking into it but they don’t know how long it’ll take for maintenance to get to the unit to take care of the situation I’m just praying that I don’t have to go into the unit again until it’s fixed to be in working order especially for the hefty price that I pay every month.

So frustrating when you're trying to access your life belongings with an app that is almost useless. Please fix the location services permissions. It is NOWHERE to be found in order to be added.

Update: The issue of the location services not being an option to be turned on happened for me when I first chose "never" when I was prompted at PublicStorage setup screen. After I realized how PublicStorage worked and went to change location permissions in settings, it was not there. See pictures attached for the two places I looked. I decided to delete and reinstall PublicStorage , and chose "while using" at the setup screen. NOW the permissions are in my phone.

I neededOur a storage unit I didn’t wanna pay an arm and a leg and I got help from a guy name Bobby yes who helped me and sent me an email and then a guy from a different location than what I met named korey Make himself available if I needed any help getting into my my storage and thenA woman named ElstlaHelped me get PublicStorage and directed me and showed me how to use it and notified me that it was Bluetooth won’t even need to get out of my vehicle to open the gate they were very helpful and they deserve a raiseBarry do you have a dedicated to their job they gave it 110% thanks guys

I probably don’t have to tell you, but moving from a five bedroom house and downsizing to a two bedroom condo is very stressful. The guy I rented the space from, Steve, is an absolutely awesome individual. Not only did he walk me through what size I needed, pricing, etc., but he went the extra mile to show me the unit, show me how PublicStorage works, and show me how to hold open the doors. I highly recommend public storage and if you do use the one in Laguna Hills make sure you ask for Steve. He will take great care of you. Thanks Steve!

I chose PS over CubeSmart and I couldn’t be more pleased. I spoke with Rebecca who helped me via phone to modify my reservation and save some on the monthly rent. While they wear a cheaper unit at another facility, the fact that PS had illustrations online of which space you would need, and Rebecca called me that day after I made the online reservation. PublicStorage is fantastic, as long as you are in range you can press a button and enter the facility (the only way to enter).

Lisa at the Western Ave location was very helpful, having someone in the front office was critical, arrived with the movers and was unable to locate my unit. It is a big facility and I used the wrong elevator!

Overall very satisfied with my choice, and look forward to using PS.

When you pull up to 5570 Airdrome Street Public Storage the grounds are clean and manicured. Even on the busiest days one would wonder how they maintain the grounds without a groundskeeper while giving A++ service to ALL the customers , I can sum it up with one word and that is “MAGALI”. She is the property manager that makes sure the day to day operations are done regardless if it’s past work hours. The responsibilities are huge yet she accomplishes her tasks with a smile on her face and is attentive to all her clients needs.
THANK YOU FOR CARING ABOUT YOUR JOB AND CUSTOMERS NEEDS IT SHOWS
“VIVA MAGALI”

We as bussiness owners where very GREATFULL to move in after we have barely made it due to the Covid 19 pandemic, hours at your facility where open till 9 pm it was great!
Now because your low on people we are forced to lose lots of bussiness because we have no access after 5pm on weekends and 6 on weekdays, need those operating hours back PLEASE. Maybe a security gaurd for after hours or something but please at least let us have access reasonably till 7 at least please. MOST OTHER FACILTYS IN THE AREA ARE ALLOWING GATE ENTRY TILL 7 pm
Please do something.

I’m never compelled to leave negative reviews but there is a serious critical failure with PublicStorage that can lead to exploitation.

When I pressed to get directions to the site PublicStorage launches safari and the page it lands on creates an infinite loop launching new pages crashing safari after 130+ page launches.

If the code in PublicStorage cannot launch a simple page giving directions how am I supposed to trust it to process payments?

Type in my username and password (the same that I use online) and nothing happens. PublicStorage just sits there when I press the “sign in” bar.
Seems like PublicStorage needs more work.

App keeps location services open even after I log out and PublicStorage is closed. I don’t like that. Have to disable the LS in PublicStorage to have it stop, then re-enable it when I go to my space to unlock the gate.

Not cool.

PublicStorage seems low on some functionality. Would like to be able to view past payment history but doesn’t seem possible.

Update: One must create an account at public storage.com prior to app usage. I must’ve missed the disclaimer.
>This looks like a great app and, as it turns out, I am unable to log in as I am unaware of ever creating a Username/password. I’ve made use of the ‘Forgot’ link yet neither my email address or phone number elicit assistance. Please advise. I see the potential of a 5-star app.

This is a very streamlined app with everything you need being right at your fingertips. The best feature by far is being able to open the gates with your phone. No dealing with the keypad and you stay in your vehicle rain or shine.

I took care of all my other transactions on the web but now that PublicStorage has Bluetooth capability to access the gate mechanism Wow! that minimizes my time out in the cold in the dead of winter. Thanks!

super easy to use!

Love the New gate opening option with your Bluetooth phone and works perfect no problems!

They are very helpful

For a brand new app it appears well conceived. Simple and reasonable intuitive. Since I just downloaded it 15 min ago and logged in. I haven’t really put it thru a rigorous test... but having clicked thru all the menu’s I haven’t seen any glitches ( though since I’m not actually at the facility I couldn’t text the apps gate access feature )

Thanks for giving me an alternative to going thru the PS web page...