CubeSmart Self-Storage Reviews

App says unable to process pyment even though it actually does process the payment. This is a terrible error if you dont see that it has been drafted from your account and you try to process the payment again. FIX IT!

CubeSmart is excellent. It is very clean and they are very professional. Sarah at Rosenberg location has great customer service skills.

I would highly recommend this storage company.

CubeSmartSelfStorage takes forever to open up! Then once you open it, you have to login which takes forever, every single time. No amount of troubleshooting fixes it, nor do the updates. If it would let me rate zero stars I would

App listed and told me my payments couldn’t be processed tried it again got the same message so I decided to wait a little then I find out my account had been charged twice. Apparently this is a common issue. I do not recommend using CubeSmartSelfStorage

Agree with everyone below - the mere act of setting up the account crashes CubeSmartSelfStorage , and there’s no moving past that stage. At all. Completely worthless use of data to download.

CubeSmartSelfStorage is the absolute worst business app I’ve ever had. I literally dread having to use it each month. It takes a LIFETIME to load. I can’t believe a company like CubeSmart would do nothing to fix the issue. Horrible app.

CubeSmart forcing customers to use this piece of garbage. Users must register a new account, which crashes CubeSmartSelfStorage .
If you get past the registration screen, it tells you that the item does not fit criteria (but does not say what criteria is wrong).

App constantly crashes when using it to make payments or change anything

What else can I say. I registered and changed my password multiple times and still couldn’t login.

CubeSmartSelfStorage does not even open. I tried deleting it and downloading it again but it still did not work.

I’ve downloaded, deleted and downloaded again and I cannot get CubeSmartSelfStorage to open or work.

Crashes at the two step authentication for registering my account. It’s like clock work.

Never finds Access Point to open gate. Not impressed.

CubeSmartSelfStorage is one worthless, frustrating piece of crap! It does not work at all. FIX IT!!

I’m saddened by CubeSmartSelfStorage’s lack of utility. I’m sure the ad blockers on my phone prevent this leach from functioning.

It does NOT matter my phone signal strength, my location, or the time of day…………

THE CUBESMART APP FREEZES UPON OPENING

Total waste of time, CubeSmartSelfStorage does not work!

CubeSmartSelfStorage doesn’t work at all. All I got was icon. CHEAP!!!!

Do not download

You need to work on CubeSmartSelfStorage. IT DOESN'T WORK!

CubeSmart App Support
What’s going on with you app and phone They are dysfunctional and It’s annoying and frustrating !
I downloaded CubeSmartSelfStorage and tried to register using my email and acct # then multiple times entered a password but continually got a message that the password didn’t meet criteria of min 8 characters include at least 1 number and no common words. I met the criteria after my first attempt was unsuccessful and I read the (!) but it never allowed me to register.
I called the 24 hr help line and it answered to a menu of choices to direct my call which I chose #2 ( existing customer) it continually stated it didn’t recognize my entry and repeated the menu each time. I finally changed my choice to #4 (help with something else) and it said didn’t recognize my entry again ending by stating to call back at another time. That’s my explanation for calling it dysfunctional help. If my bill is going to be paid late as a result of this I expect the late fee to be waved.
The only other option was to send an email no instant message help

As mentioned in an earlier review, CubeSmartSelfStorage is broken. It won’t accept any password complying with its requirements when creating an account. You can create an account on the website but when you try to logon through CubeSmartSelfStorage it won’t accept the logon. Hopefully they’ll see this and fix it but for now there’s no sense in having this installed.

Could not seem to register an account. It would not accept any password at all no matter what I tried. Went onto the website to attempt and it worked right away. I then tried to sign in CubeSmartSelfStorage and would not work, also constantly has a pop up stating it cannot find my location.

This makes it all so easy

Finally, storage with easy of an ap

Would not allow account creation in app due to “error about password not compliant”
Created account online and still can not log in via app as it says log in and password are incorrect?!? Please fix.

I have an online account, but CubeSmartSelfStorage won’t accept that log in. It also won’t accept any password when trying to set up a new account.

Same issue as others. Cannot establish password in any form. Doesn’t recognize credentials from the registration I created on their website.

I followed the instructions for creating a password and it won’t accept any password I create. CubeSmartSelfStorage needs to be fixed.

Use correct password doesn’t login to app! Fix it!

Can’t login even after registering on the website

Have a new account.
Tried registering acct in CubeSmartSelfStorage
Will NOT accept any password I try
Giving up - hope you fix this bug.

Won’t allow any password. Followed all guidelines.

Tried multiple times on different computers. It. Will. Not. Let. Me.Register.

I also could not create an account. It wouldn’t accept any password I gave it. I followed the criteria. It also states that there is no CubeSmart storage facility near me when I put in my zip code even though the facility is right around the corner to my house. Please update and correct the problems.