Contact Warhammer 40 000 Support

As several other reviews have mention, this game can be fun until it is time for the server events that the whales come out and obliterate all of us who haven’t spent tons of money for rapid advancement. I just finally had healed everything from the last event and got attacked twice be players I had no chance against in the space of an hour. Now I will spend the next month trying to heal everything that needs to be just to get screwed again next month. You really need to either cap the number of casualties that can be incurred, the number of times that a player can be attacked in an event or a limit for how much higher level character can attack. For example, my level 35 characters that are my base defenders, shouldn’t be able to be attacked by character that are at level 80+. The difference allowed should be no more than 10 levels. Ideally, all three of these changes should be implemented to improve player enjoyment. The number of battlebarge level 1 and 2 players on the servers should show that a lot of people quit playing when they experience this type of thing and I’m sure doesn’t lead to an expanding player base. In fact, I’m betting the player base is probably shrinking as people get frustrated with this type of thing. I’ve almost walked away from this game multiple times since I started in August and may yet do so if something isn’t done to address the chronic unfairness in the game.

I had one instance of a duplicated charge customer service did nothing about (after reaching out and taking the time to show the evidence) and now just recently a charge occurred nearly a whole week later that they can’t even explain what it was for (after again taking the time and providing them a lot of evidence). I do not remember authorizing it and it popped up as pending almost 8 days later from my last known purchase. It was literally “we don’t know ask Apple”. What? Are you serious? You’re the developer and you’re customer support - how do you NOT know what this was for and why it occurred so late? I was basically told to pound sand. They want me to contact Apple and ask for a refund which is worrisome because you CAN get banned (developer will ban you) for too many refunds. I decided to leave both charges and play free to play going forward but am considering uninstalling the game and going to my bank showing them these emails because THIS is unacceptable. Be warned that customer support will not help, and will not provided any compensation under any circumstance. They will also warn you of possibly getting banned for too many refund requests (where one could even be too many).

Be careful. This game will advertise a in game pack of items for a certain price, in this case they advertised 1,500,000 crystals (the equivalent of 5,000 actual dollars) and some other items for a price of 50 dollars. After realizing they made a mistake, they temporarily ban anyone’s account that purchased the pack, and then they strip those accounts of all crystals including ones previously owned by the account or acquired through separate purchases. If you spent any of the crystals that you bought from the game and then they gave you, they then came back and added a negative balance to your account for whatever amount of crystals they could not claim back from you (again for the pack that they advertised and sold to you). So now your account is basically frozen and most of the actions you need to do are not doable because it will say you “have insufficient crystals”. Basically they get you to buy a pack for a cheap price, after you buy the pack they go back on their deal and now require you to pay more than the initially agreed upon price. Even if it was a mistake on their part, they shouldn’t have indebted peoples accounts for something they made a mistake on. Because some people agree to a 50 dollar price tag, they don’t agree to the deal suddenly changing after the developers realize it wasn’t a good idea to have a deal that good. Do not buy this game. Do not waste your money.