Contact Lost Island Support

by PerfectMischief

Love the design, building, options, the storyline is fantastic so far. Unfortunately, if you don’t have a lot of time and patience, it just takes too long to get past some of the puzzle levels to progress. It takes a very long time to earn lives, and it takes only a few minutes to blow threw them all at once when you get in the 400 level. If you’re lucky, you might get a star or two and may even be able to add one of a four part piece to your island, or a rail to a walkway - and then you wait, and wait, and wait some more. The story makes you want to keep going, but the frustrating pace is just too much. I don’t have that kind of free time and just want to relax and enjoy a game when I can steal a few minutes.

I continue to see the response from the developers that every level is beatable without additional purchases, and I suspect that is true. IF you have ten hours to earn one star toward progressing your island, like I just spent on level 476.

Update: level 1119 for six days, no stars, no progress, no bonus awards, just try and try and try until you’re bored to tears and frustrated beyond belief. If you haven’t started playing - don’t. If you have, save yourself a lot of wasted time. Nothing YOU do is relevant, the game decides when you get to win and it becomes almost never after a while. You don’t get to know why the giant octopus is hugging the ship and it isn’t worth it.

by SanCar

I agree with everything that the other 2 star reviewer says. I am on level 501 and I could tell the the game was definitely becoming more difficult to get through a level unless you spend money. I fell for it a few times, but as it became so glaringly obvious that it would only get worse, I have become completely letdown. I know that your goal is to make money, but this is ridiculous. Can’t advance unless you pay. I play with my granddaughters(they play on their IPads )and they love it, that is my 12 yr old does, my 4 yr old does pretty well, but does need Grandmothers’ help. She gets so excited, they both do. Won’t last much longer, because of the unfairness of the game. This is the first time that I have written a review. I have tried to contact your support team to express my concerns, that was at level 298... your lack of response should have been my answer.
I also agree that all of your responses to the reviews seem lackluster and canned. Games are supposed to be fun and fair, your game is only fun in the beginning. I will say that the graphics are beautiful, you get an A+ for that. Just hate it that you don’t care about the people and children that try to play your game. Unless changes are made, I know of 3 people that will be deleting this game,

by Qued3point14

I’m on level 223 in the secret garden area. Until I got into that area, the game was spot on perfect. It was easy enough to not have to spend money and you could earn stars quickly enough to progress in the game. That all changed around level 200 or so. Now, I’m having to spend all my coins with no way to recoup them fast enough, having to play levels repeatedly. I was so hoping this game would be better than the other match/deco games and not do that. You know what happens every time a game makes it too hard to pass without spending actual cash... I delete it. If this problem doesn’t resolve quickly, I’m afraid this will just be another forgotten match/deco game.

EDIT: Made it to level 357 and now will delete. There has been no progress in the game in quite some time due to level difficulty. The fun of match-3 design games is the design element. When progress is impeded by level difficulty, the game loses its desirability and soon gets deleted. Having to play the same level over and over and completing *maybe* one level a week is frustrating. Not relaxing. Relaxing being the purpose of games like this anyway, isn’t it?

Additionally, your canned response to everyone is off-putting and insulting.