Contact Warhammer 40 000 Support

by Commander☠💣

The game is visually great, but there is no way to tell how many items I have and how much inventory space I have left. It is unclear weather or not boosters count as items and take up inventory space. There is no area where I can see my entire inventory in a group and there is no way to trash boosters.
I have gotten to a point where all of my war gear is good (about 9% critical strike damage on multiple pieces of armor) so I don’t want to trash it but it also takes me a couple days to get enough ore to forge them into new gear. How does the game decide what the stats will be for the forged gear? It doesn’t appear to always be strait addition of qualities. In the forge, does the valor chance bar mean the chance to get a new and different quality or the chance for the qualities in the old war gear to carry over into the new war gear? Why doesn’t the qualities for 1 piece of gear carry over into the new piece of gear? For example, I can forge 3 pieces of armor together that each have the effect of +8 Valor(or something close to that), but the new piece of armor will have completely different effects. The +8 Valor wasn’t added to or even carried over to the new piece of armor, it was simply removed.

by TrrblSwftSwd

...for a week before re-enabling me quietly. In desperation, I even deleted my game and reinstalled it in hopes that the problem had lay with a corrupted app data AND having to reset my phone to retrieve my hard won status as a 55th level player placing in the top ten ranking every week. I confirmed that they were locking me out based on my Game Center ID because the same thing happened when I tried to play on my iPad. I don't know why they did this since they never responded to my emails, but I presume that they decided to reinstate me after they determined that I had re-started as a entry-level player. THIS was the last straw. I've been plagued with many bugs in this game, but if this is how they treat a loyal, "paying" (and believe me, I've paid) customer/patron, I'm DONE!!! I'm walking away....

Update: OK, I eventually came back to claw my way back to the top again, and they did it again: they lost my profile in their cloud, wiping out my months of effort. No point in trying to contact their support team. They never reply. REALLY?!

by How Bout Dem Panthers?

Before I say anything more, I love the game. I’ve been getting more and more into Warhammer recently, and knowing this game had been out a while, I got it to further my interest, and it was pretty neat. Nothing too special about it other than it’s Warhammer themed, but a little rail-shooter is nice to play on occasion. Nice and simple, I don’t need to think as much as I would a triple A game, or something similar. But I entered the app today (just a few minutes ago, in fact) and all my progress is gone. I hadn’t progressed much in terms of players who place at the top of the multiplayer season, or the events, but it was definitely a few weeks worth. I have no recollection of deleting the app, and I don’t see a “Reset Progress” button. It only makes me more frustrated to see that the Game Center achievements are still listed. So I don’t know what happened. I know this isn’t on me, and I see other reviews that describe similar problems. Y’all need to find out what’s doing that, cause it’s certainly ruined my experience playing your game.