Cali app not working? crashes or has problems?

Cali Status

Last Updated on 2024-09-20 by California Air Resources Board

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Have a Problem with California Smoke Spotter? Report Issue

Common Cali Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cali app on iOS and Android devices. Solve all Cali app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cali iPhone Issues and Solutions

Cali iOS app crashes, not working, errors
Cali iOS app network issues
Cali on iOS has black/white screen

Cali Android App Issues and Solutions

Cali has errors/crashing/not working
Cali server network connectivity issues
Cali has black screen

Cali iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cali app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cali app crashes or not working on Iphone (iOS):

Close and restart the Cali app on iPhone
Update Cali app to the Latest Version for iOS
Uninstall and reinstall Cali iPhone app
Update your iPhone to the latest iOS version

Fix Cali on iPhone unable to connect to server/internet connection issues::

To resolve Cali network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cali black/white screen (blank screen) on iPhone:

Follow the Cali iOS app troubleshooting guide Here →

Cali Android App Issues and Solutions

Fix Cali not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cali app issues:

Force Stop the Cali App
1. On android, goto "Settings" » click Cali app. » click "Force Stop".

Update Cali to the latest version on PlayStore

Clear Cali App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cali app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cali.

Fix Cali unable to contact server/ Cali internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cali » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cali » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cali on android.

Solve Cali black/white screens issue on Android:

Follow the Cali android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at California Air Resources Board, developers of Cali.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit California Smoke Spotter Website

Privacy Policy: https://ww2.arb.ca.gov/privacy-conditions-use

Developer: CARB Application Development

About this app

More than 11 million Californians live in communities that are at high risk for devastating wildfires that threaten health, safety, property, and livelihoods. California Smoke Spotter combines the latest fire mapping and smoke forecasting technology to help you plan your day. But is the smoke you see from a wildfire, or from a prescribed fire set intentionally to protect these areas from the effects of wildfires? Prepare for smoke: Get personalized alerts for fires near you. Download Cali to find out where the smoke is coming from, where it’s going and what it means for the health and safety of your community.