SCLEAP app not working? crashes or has problems?

SCLEAP Status

Last Updated on 2023-11-23 by South Carolina Law Enforcement Assistance Program

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Common SCLEAP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SCLEAP app on iOS and Android devices. Solve all SCLEAP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SCLEAP iPhone Issues and Solutions

SCLEAP iOS app crashes, not working, errors
SCLEAP iOS app network issues
SCLEAP on iOS has black/white screen

SCLEAP Android App Issues and Solutions

SCLEAP has errors/crashing/not working
SCLEAP server network connectivity issues
SCLEAP has black screen

SCLEAP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SCLEAP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SCLEAP app crashes or not working on Iphone (iOS):

Close and restart the SCLEAP app on iPhone
Update SCLEAP app to the Latest Version for iOS
Uninstall and reinstall SCLEAP iPhone app
Update your iPhone to the latest iOS version

Fix SCLEAP on iPhone unable to connect to server/internet connection issues::

To resolve SCLEAP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SCLEAP black/white screen (blank screen) on iPhone:

Follow the SCLEAP iOS app troubleshooting guide Here →

SCLEAP Android App Issues and Solutions

Fix SCLEAP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SCLEAP app issues:

Force Stop the SCLEAP App
1. On android, goto "Settings" » click SCLEAP app. » click "Force Stop".

Update SCLEAP to the latest version on PlayStore

Clear SCLEAP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SCLEAP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SCLEAP.

Fix SCLEAP unable to contact server/ SCLEAP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SCLEAP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SCLEAP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SCLEAP on android.

Solve SCLEAP black/white screens issue on Android:

Follow the SCLEAP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at South Carolina Law Enforcement Assistance Program, developers of SCLEAP.

About this app

The South Carolina Law Enforcement Assistance Program (this app) was born out of the actual needs of state and local police officers serving in the field as well as non-sworn administrative staff members and their families. this app is a blend of traditional employee assistance program services, chaplaincy services and statewide law enforcement peer support. Established in 1997, the this app is a unique partnership between SLED, South Carolina Department of Natural Resources, South Carolina Department of Public Safety, the South Carolina Department of Probation, Parole, and Pardon and the Office of the Adjutant General. The staff and volunteers are available 24 hours per day, 7 days per week, in order to serve the needs of all South Carolina law enforcement employees. It serves more than 17,000 state and local police officers, South Carolina National Guard employees as well as non-sworn employees and family members.