Contact Hotel Craze Support

by Dutchie0521

Totaled it up and realized I’ve spent $171 on this game in two months. Bought the $50 forever package to collect gems daily, only to run out of “hotel levels” and still waiting on the next one to open to be played. There’s 80 levels to each “hotel”. By level 40 you have all your upgrades so you spend the next 40 levels with nothing to do but be on repeat with no further upgrades available to equipment. Very seldom are there limited time extra adventures to be able to win upgrades or coins. My last straw is after already spending $150 on this game, I spend another $20 on the Sakura pass. I get a new phone, log into the game, and my Sakura levels were reset to zero, and my pass is gone. I reached out to support 4 days ago and all I keep getting is “connect it to facebook”. Despite me explaining that it is, and I have proof of purchase. Now the Sakura limited event is halfway over, I’m out even more money, and support hasn’t answered me back in two days. They’re more than happy to continue taking your money, but when it messes up, they don’t care. I went from super excited about this game to being livid and not even wanting to open it anymore.

by Amcda2zj

I have loved this game until recently. I’m playing the Crystal Palace level and the levels are completing while I’m still serving guests. For example, I “lost” a level because I was $139 short of the goal. However, I was in the process of serving a lobster to a guest, which would have been $60, and had two guests to check out, which would have been $52 each. I would have won the level and exceeded the goal if the level had actually let me finish playing the round. However, the levels are ending saying that there are no more guests and that I haven’t hit the target. But not all of the guests have checked out - I’m still serving them!! I’ve contacted support twice and no resolution. It’s super frustrating to have a game set you up for failure when you should be winning. I hope they figure out what’s causing this and correct it soon. I’d be happy to revise my review at that time because I have thoroughly enjoyed this game up until now.

by Thijbfssrcbj

Way too much time and actual money is needed to advance in this game. They even try to pull you back in by offering a pet to “help” you but the pet not only takes forever to recharge before you get a whole one min of the benefits, it often needs things like a bone or vet visit that costs 20-30 gems at a time. It’s not worth the hassle. Not only this, it has a glitch where it’ll say the daily reward is there, but then when I click it, it accuses me of adjusting time settings to get it. Sorry, I don’t have the time nor the desire to go that far for a whole $200 coins that are worthless without gems anyway. These guys need to get it together. Some levels are impossible to beat in the events like the Sakura festival without the power ups which cost, you guessed it, tons of gems!!! Good luck, you’re going to need it unless you’re willing to spend a hundred bucks for a few hours of game play.