Contact My Bindle Support

When I set up my Bindle account, it was absolutely not clear that the app would only work on one device, ever. I got a new phone and set the new one up with a back-up from the phone that had Bindle on it. The app migrated, but my information did not. It says it cannot retrieve my information. I looked at Bindle’s FAQs page before posting this review. It says I should have a password for a back-up, but there is no prompt or option for entering a password. It also says my account isn’t actually backed up, anyway, so I can’t actually use a password? The one thing it *is* clear about is that my account is completely irretrievable now. According to the FAQs page, my only option is to set up an entirely new account *using a different email address*. It says you should not add your phone number to the new account. Obviously I want Bindle to protect privacy, but this is ridiculous. Finally, I have a vaccinated child I take to performances and events. My spouse and I cannot add our child to our Bindle accounts. This app is impractical and difficult and I hate it so much. I have truly never written an app review before. No app has ever made me this frustrated.

The app seems like it was put together in about a week by someone who was new to iOS development. It is not functional. - Error messages are just nonexistent or useless. “Failed to generate a pass.” Why? Why did you fail? How do I fix it? - For multiple dose vaccines, you have to enter each dose separately. The app never prompts you to do that. You have to read it on their website when trying to troubleshoot the unhelpful “failed to generate a pass” error. - Multiple dose vaccines appear to be impossible to import. If you try to add a first dose after a later one (see above) you just get a blank white screen. Every time. Reliably. On multiple devices and accounts. - Trying to make a new “bundle” doesn’t seem to be allowed with the same email. There’s no error; the app just completely ignores you tapping the “next” button to move forward. I sincerely hope no venues are requiring this app for entry. It doesn’t seem to be speeding anything along for an attendee, and with the fact that 90% of their users will be at the door explaining “that app is nonfunctional” I can’t imagine it will save the venue any time either. The kicker? If you try to go to the “app support” link within the App Store, the developer gave Apple a broken link so you can’t even get help that way.

What was the point of uploading a picture of my vaccine card and then having to go back and upload it again for the second dose? It was a 2 dose vaccine (which you even point out) but I have to create a separate certificate to do that (which is only mentioned on your FAQS page) before I could pass the entry pass. And then I’ve got to add another certificate for my booster? The vaccine card has 4 slots meaning one card can have 4 doses. The use of the word certificate is misleading and not at all intuitive if the majority of people are having to find your FAQs page. (Are you looking to boost your website views?) The word you’re looking for would be doses. Great idea. Poorly executed.