Contact iHome Clean Support

by Bnwbaron

Developers, I see that you are listening to these reviews. You absolutely must fix this horrible app. When selecting shapes to outline a room, you must be able to create the area in the specific shape of room (you cant at this time-go back to the polygon please). If you don’t, you end up designating your front yard in your hallway and your kitchen as part of your living room. It’s ridiculous. Then, to prevent it going in your kitchen you have to create a special boundary. It’s ridiculous. Also, when working with shapes and boundaries, you are limited in the number of boundaries you can use. That is not helpful. Another also, the app is so hard to work with when creating areas and shapes, you are constantly accidentally moving or deleting a shape or designation. Unless you have fingers the size of a pixie, you are going to spend a lot of time setting areas. The vacuum itself does a pretty good job, but if I had it to do over again, I would buy something with a more user-friendly app. Will be happy to update this review if they release an app that is more user-friendly. Of course, that means it will probably delete my house and I’ll have to start from scratch.

by RyanOShag

Edit: dropping down to 1 star. The app recently cleared my home map completely, including all preset areas. I bought this vacuum to save time, and it’s not doing that for me.

Original review:
This has never been a perfect app, but it worked well enough until the recent update. Now the “Areas” feature (which I use all the time to selectively clean rooms) is completely broken. First, they removed the ability to set area shapes with more than 4 sides. Since every area must now be a rectangle, there’s no good way to set cleaning for oddly shaped rooms without creating multiple areas. Second, there’s now a bug that prevents any new areas from being created - no matter what name you set for the area, validation blocks you from saving it with a message “The input text exceeds 16 characters”. Please fix these issues! I’m considering returning my Nova vac because it’s no longer doing what I need it to.

by ACTell

The app was never super user friendly but I had figured it out. I mapped my whole house and things were going decently well. Then….you all did an “upgrade” to the app. It’s so frustrating! Now, my map is cleared every time I open the app. I have to go to cleaning history to pull up and old map. Annoying and very much not saving me time- please fix this. Secondly, an perhaps the worst change: I area clean. I used to be able to put a check next to the areas I wanted to clean- simple, fast and easy. Now you all took away the check boxes. I have to literally try to maneuver your map that is far from user friendly. There are no labels or names anymore so I have to hope and pray I guessed the right areas. PLEASE fix this feature. I want to like this again but not it is honestly just adding more stress and that is the LAST thing I bought this for.