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by Alex12284

Did the 1 week trial for Strong, Level 2 and really loved it. So on Monday morning of week 2 I paid for the program. Once it finally gave me access Monday evening, it has my program starting next week. What? I just want to continue on from the trial, but apparently that’s not a thing. I emailed customer service, they took forever to respond, and when they did they said “ for optimal results, it is ideal that you carry out the Program on the set dates. “ So y’all are recommending, after completing week 1 and being super motivated to continue, I take a week off and then redo week 1 next week? That is absolutely ridiculous and it seems that’s how they run their app. They have no way of adjusting it for me, so for the entirety of my program my dates will be all jacked up. The app seems very rigid and does not give the customer much control over making choices based on what I know is best for me. Want to start immediately after purchasing the program? Nope? Want to repeat a week because you got sick? Nope. It’s very Inflexible and not user friendly. After my 6 month period ends, I doubt I’ll sign-up again.

by ALLanier

I’ve done MWU programs since back when it was BBR. Instead of buying another program, I signed up for the app on a monthly subscription. I have no complaint about the app content, but you have to pay for at least four months before you can cancel (I knew that before I signed up and was fine with it) UNLESS you’re within the trial period. I got charged right away (I wasn’t supposed to be charged until trial was over) and when I emailed them to cancel within the trial period, they never got back to me. I took a screenshot of the sign up info showing that there was supposed to be a trial program, sent it to my credit card issuer, and blocked any further charges from them just in case they tried to charge me further. I’m glad I did because they tried to charge me again. I don’t know what’s happened with MWU, but the service is now non existent. I won’t be doing any more programs with them because I don’t trust them anymore. Never thought I’d be saying that after several great years with BBR/MWU. It’s so sad to see what it’s become .

by Nicolenicolenicolee

One of the biggest reasons I paid so much money to have this app and join a challenge is because I could swap out “no equipment” workouts with the ones they had. The things they consider no equipment includes a bench, jump rope, resistance bands, ankle weights, different size dumbbells, and on and on. Then, no one in BBR considered what the no equipment swaps are and how they repeat themselves. I was in horrible pain from how sore I was for 5 days, to where I could barely walk or go to the bathroom without wanting to cry because I overdid it with squats. Everything is swapped out for squats, even on arm day. I started this in hopes that I’d have guidance as a beginner and these are not beginner workouts. Even when I used to workout consistently, most of these workouts were very difficult for me, especially when combined all together. I could go on with this negative review on why it’s not worth it, but you get the idea. If you’re not using this at a gym and you aren’t already at an intermediate level, this app is not for you.