Koronavilkku app not working? crashes or has problems?

Koronavilkku Status

Last Updated on 2022-04-28 by National Institute for Health and Welfare

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Common Koronavilkku Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Koronavilkku app on iOS and Android devices. Solve all Koronavilkku app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Koronavilkku iPhone Issues and Solutions

Koronavilkku iOS app crashes, not working, errors
Koronavilkku iOS app network issues
Koronavilkku on iOS has black/white screen

Koronavilkku Android App Issues and Solutions

Koronavilkku has errors/crashing/not working
Koronavilkku server network connectivity issues
Koronavilkku has black screen

Koronavilkku iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Koronavilkku app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Koronavilkku app crashes or not working on Iphone (iOS):

Close and restart the Koronavilkku app on iPhone
Update Koronavilkku app to the Latest Version for iOS
Uninstall and reinstall Koronavilkku iPhone app
Update your iPhone to the latest iOS version

Fix Koronavilkku on iPhone unable to connect to server/internet connection issues::

To resolve Koronavilkku network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Koronavilkku black/white screen (blank screen) on iPhone:

Follow the Koronavilkku iOS app troubleshooting guide Here →

Koronavilkku Android App Issues and Solutions

Fix Koronavilkku not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Koronavilkku app issues:

Force Stop the Koronavilkku App
1. On android, goto "Settings" » click Koronavilkku app. » click "Force Stop".

Update Koronavilkku to the latest version on PlayStore

Clear Koronavilkku App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Koronavilkku app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Koronavilkku.

Fix Koronavilkku unable to contact server/ Koronavilkku internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Koronavilkku » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Koronavilkku » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Koronavilkku on android.

Solve Koronavilkku black/white screens issue on Android:

Follow the Koronavilkku android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at National Institute for Health and Welfare, developers of Koronavilkku.

About this app

You can stop using Koronavilkku at any time by removing it from your phone. - Data about encounters collected by Koronavilkku is only stored on your device. The saved data will be deleted after 21 days or when you uninstall the application. - Your identity is encrypted using random identification codes. If you are diagnosed with COVID-19, you can report this anonymously using Koronavilkku . The Finnish Institute for Health and Welfare is responsible for Koronavilkku . this app looks for nearby phones that have the same app installed. this app is Finland's official coronavirus application, which aims to prevent the spread of COVID-19. If someone you have previously met reports via this app that they have COVID-19, you receive an exposure notification. Koronavilkku is intended for all ages. If you are a minor, talk to your guardian before downloading the application. Your privacy is strongly protected. The use of this app is voluntary.