Contact ASL Sign Language Pocket Sign Support

by Chlorose1

So Today thx morning, I went to open the daily lessons, but when I got on, it was doing random swords I didint know, well I kinda did know cuz I looked it up in the dictionary but if I didint know, I would’ve gotten it wrong, but guess what, I still got it wrong, because it first, pointed at me, then pointed at herself, then did the love sign then pointed at me again. So I typed in, you I love her, because when you point at someone, it mean you, then I did I and love, I got those to correct, now why did I add the her? Beacuase it pointed at me again and I could choose the same word twice if it didn’t have the same word, but what I’m really upset about is that it started off like that, didint give me a hint at the bottom and didint ahve 2 rectangles with the person inside of it doing asl, and I picking which one I think is correct. Oh and 1 more thing, don’t download beacuase all you can do with out paying weekly or monthly Is the dictionary and alphabet and the daily lessons, if you pay weekly or monthly, you can do lessons and other things. Oh and for the flash cards, I might now use them ever again, cuz for the yes or no questions, it’s always yes, yes, yes, yes. So one time I just spammed Yes. Bye bye and don’t download I may be deleting this app right now. Bye.

by Lolololololoklololol

It says I canceled my subscription a week ago then today I got billed $65 (even though 1 year is $60, not sure where my $5 went) can’t find any contact support That can help me. Searched the web and couldn’t find anything there or in the app. May have my family’s lawyer help me out. But this is ridiculous. $65 is insanely expensive especially since I got through half of the app in a week. It said canceled in my Apple ID but I guess this app charges anyway. I would definitely recommend my school get this for all the laptops if I could get some help because I do think it’s good for learning. But the fact that I was charged so much for nothing is horrible especially since we’re in the middle of a pandemic, and I don’t have the money to cover the $65. I bet this is happening to a lot of people. If the app developers could give me an email to contact to resolve this issue I would really appreciate it.

by McCracked

I think it’s obvious what the dev is doing here — your “free trial” ends after two weeks (which is an atypical period of time for most trials of this nature which seems deliberate) and then the app charges you $65. The abnormal “free trial” time period coupled with the inflated price is suspect to me, and I think it’s a pretty transparent ploy to get $$ quick from an underdeveloped app that needed more work before being rolled out. I’m skeptical if the dev is actually planning on finishing the work left to do, or if they know they’ll make $$ from folks who forgot to opt out after two weeks and then ride it out until they shut the whole thing down. Don’t think the dev speaks ASL or is involved in the community — lots of mistakes, and the name of the app literally says “ASL (American Sign Language) Sign Language.” Pretty lame imo. If you’re passionate about language-learning, there are better, actually free options for learning ASL online!