Contact WING-Q

Contact WING Q Support


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About: Experience seamless wireless control of your personalized monitor mixes on the
WING console using WING Q. Whether in studio or live, WING Q allows for multiple
users to adjust bus mixers simultaneously with additional lock features.


 
  2025-11-27

WING Q Customer Service 💢

Hard-to-find customer service info can be a red flag. Is WING Q Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of MUSIC Tribe Brands DE GmbH



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit WING-Q Website

Privacy Policy: https://community.musictribe.com/privacy-policy

Developer: MUSIC Tribe Brands DE GmbH





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3 Most reported problems 😔💔

2.5 out of 5

It would be better if this was never made.

2025-01-06

by Lfaire

Why release a program that is so buggy.

Rescan never works, audio meters are empty.

This has been my issue for the past 3 years, regardless of the firmware.

Our worship team always has issues. I would suggest not getting the WING, because of the failure of this app & poor customer service.

You need a major networking background in hopes it will work.

Can’t use IP from different VLAN

2025-01-07

by ChrisH_TN

This app absolutely will not allow you to connect to a console on a different VLAN (with inter-VLAN routing enabled). Will have to go back to using Mixing Station.

Unsupported

2025-01-08

by Merck440

Several on our church worship team have been using this app for the past five months. I was never truly happy with it compared to the one we previously used but that’s not the main point. We cannot use it at all now! Apparently there was an “upgrade” three weeks ago. This upgrade caused the individual settings to disappear. We’re not able to access the mix from the App And therefore the sound technician is having to mix individually for several people. This defeats the whole purpose of the app. Please fix this!!! I know that there are thousands of people also frustrated with this. I am not the only one. Your company was contacted three weeks ago and nothing has changed. Very unhappy with customer service.




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Why should I report an Issue with WING-Q?

  1. Pulling issues faced by users like you is a good way to draw attention of WING-Q to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a WING-Q customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using WING-Q.


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