Fax app not working? crashes or has problems?

Fax Status

Last Updated on 2024-04-27 by Jenifer M

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Common Fax Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Fax app on iOS and Android devices. Solve all Fax app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Fax iPhone Issues and Solutions

Fax iOS app crashes, not working, errors
Fax iOS app network issues
Fax on iOS has black/white screen

Fax Android App Issues and Solutions

Fax has errors/crashing/not working
Fax server network connectivity issues
Fax has black screen

Fax iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Fax app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Fax app crashes or not working on Iphone (iOS):

Close and restart the Fax app on iPhone
Update Fax app to the Latest Version for iOS
Uninstall and reinstall Fax iPhone app
Update your iPhone to the latest iOS version

Fix Fax on iPhone unable to connect to server/internet connection issues::

To resolve Fax network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Fax black/white screen (blank screen) on iPhone:

Follow the Fax iOS app troubleshooting guide Here →

Fax Android App Issues and Solutions

Fix Fax not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Fax app issues:

Force Stop the Fax App
1. On android, goto "Settings" » click Fax app. » click "Force Stop".

Update Fax to the latest version on PlayStore

Clear Fax App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Fax app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Fax.

Fix Fax unable to contact server/ Fax internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Fax » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Fax » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Fax on android.

Solve Fax black/white screens issue on Android:

Follow the Fax android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jenifer M, developers of Fax.

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