Contact Atlys Support

by /21re

Its the worst app i have ever seen. Pathetic customer service. Everything has been messed up. I paid 7500 visa fees and my visa got approved with multiple mistakes. From my name, gender, address etc. everything was a mistake. And to correct those mistakes they looted 40$ more and even after that i had to make multiple mails(no response) multiple messages on instagram (no response) multiple messages on twitter (no response) and finally got a response from whats app. After so many messages and informed them about the multiple mistakes. on making multiple messages on whats app they corrected my name only and again after multiple messages they corrected my address and they said they even lied me telling that they corrected my gender. And here comes the twist. At dubai immigration counter immigration officer said that the gender is not correct and asked me to correct at the immigration servies for which they charges around 30$ again to make the correction. Im going to contact dubai embassy and make acompalint on this with all the proofs and i ask all the users to beware with this cheating app.

by Dosanjh S

They dont get you visa, they dont refund either. And they would not pick your calls. Update on their reply given below: Their reply proved me they are the scammers. The formal scammers. If anyone reading this comment never ever try this app. Because they are giving random replies to reviews. Because reviewer could anybody, how they would know who is leaving review and who has applied for visa. They must been storing costumers personal data, If thats the case.
And the review’s reply is not even right even if they found out by user name. Because we never ever provided financial document. Because we changed our mind after submission and never took first step further.
So my whole point is: we understand if you guys don't refund the money for whom you guys actually processed the application. But for the person like us for whom the first step was never taken should be refunded.

by Major $ammy

This company has proven to be completely unreliable. They repeatedly sent automated messages falsely reassuring that my visa application was on track and would be successfully processed shortly. They portrayed themselves as having specialized staff in the country to handle applications, which I later found to be a deceptive claim. In reality, they simply use the same publicly accessible visa portals as everyone else, merely acting as an intermediary while collecting substantial fees. My subsequent discovery that they had not even initiated my visa application was deeply concerning. This lack of transparency, coupled with their consistent deflection of responsibility to external parties and the government’s e-visa portal, is unacceptable. Furthermore, their failure to respond to requests for refunds when approached directly is indicative of their poor customer service. I strongly advise against using their services based on this profoundly negative experience.