Contact Atlys Support

by Nasser Elkadi

I loaded Atlys app and paid them $1,841 to obtain residency in Portugal. They were very good in replying to me in a timely manner however, when I asked why NIF documents and opening bank account is delaying and they are the most important documents in the entire process. Atlys emailed me to contact the company that issue these documents, even they are the one taking my money. I contact Bordr which is the company that issues NIF and open bank account in Portugal. Bordr was so professional. I learned that Atlys charges me $350 for My NF while it’s only $150 and I don’t have to open bank account until I arrive in Portugal. Atlys charged me $450 while Atlys charging $450 to open bank account.
I contacted Atlys asking for credit and to my surprise, they threatened me if I dispute the charges on my credit card they will make sure to let Portugal consulate know that I am no good and I will I’ll not be able to open bank account. Also, they lied to my bank and told them that they paid Bordr this amount on my behalf. I contacted Bordr and they informed me that they refunded all the money back to Atlys.
My bank believed Atlys and ruled in their favour. Atlys kept my money and told me that they will not refund me even they didn’t provide services. Very dishonest and fraudulent company.👎🏻

by Mjillv

I tried their services to get Schengen visa through Italy. After completing all the requirements and getting money order, I was told a day before the interview that my interview wasn’t confirmed. To top this off, they asked me to go through Portugal embassy instead. Which was a big headache. They have no idea about the requirements you need. I constantly been emailing with the support to double check what I needed - THEY HAVE NO IDEA AND WILL GIVE YOU WRONG INFO. I found out on the day of my interview that they never gave my appointment confirmation. When I got to the Portugal interview, I was told that the money order was address to the wrong name (which was given to me by ATLYS! So I had to get a new money order and had to go through the line AGAIN. This is a great app and concept if only they have knowledgeable and educated CSR/Support to make sure you’re all set. I wouldn’t recommend this to anyone nor would I be using this again. Such a hassle and it’s just not worth it. Please educate your people, messing with visa process is unacceptable. It is a very stressful process already and to be given the wrong information is just so messed up!

by Amit2322

Update - Got my $50 refund

I understand this service worked for few of the people on here, but here’s my experience so far. Tried booking appointment for Portugal visa, during the process of providing various details it displays a calendar with various open dates for an appointment in certain consulate in the US, those dates are NOT legit, they are just some made up dates which show as available and once you proceed with the full application hoping that you get one of those dates, and end up paying the fee they charge (usually $50), you’ll get the REAL dates which won’t be available for the dates who were shown in the previous calendar before making the payment. Another difference I noticed before and after making the payment is the way to “Get help”. Before payment it shows two options contact by phone or email, after making payment it only shows contact by email. I haven’t received a response to my email inquiry for about 36+ hours now. I also see no signs of getting my $50 refund back as they anyways couldn’t get the the promised appointment dates.