Contact MoneyWiz 2024 Personal Finance Support

by Realsville

As the tittle says. I would not waste your money like I did on the premium version of this app for the Bank/Financial institution syncing feature. As many other reviews have stated this feature is inconsistent and unreliable. Way more often than not, when you sit down with the app to go over your finances you will find that your transactions of your accounts are not up to date. You will find that your accounts have not been updated by many hours to a day or so. This makes it impossible to get an accurate account of where your at financially at any given time using this App. You can update your transactions manually, but that negates the reason for subscribing to the premium version of this App. The App has several choices for which third party vendor you want to use for syncing to your accounts. For the USA/Canada the vendor choice is “PLAID”. This is the one I use. I have seen in other reviews that the developer says they have no control over the way the the third party company handles the syncing and that all they do is incorporate this feature into their App. Well, the problem is that I paid my subscription to MoneyWiz not PLAID. So please don’t advertise and charge a premium for a feature in your App that doesn’t work properly. Other than that its a decent App. Thank you.

Update:
That’s fine. But please disclose/advertise this deficiency in your promo/app description so consumers can make an informed purchasing decision. 🤷‍♀️

by Kevin.grantt

Opened the program, excited to add another new credit card account with chase to my chart of accounts, went ahead and added it to my accounts by linking through chase bank & plaid, only to find out that all of my existing bank accounts with chase have now been duplicated. Tried to delete the duplicates, it has now screwed up all of the balances on accounts that are completely unrelated... are you serious? Great app, great concept, horrible support/nonexistent from their website. MAJOR FLAWS. One mistake like this could cost you an entire weekend to fix the damage it did. Absolutely horrible experience. I've honestly never felt more annoyed with an app in my life. One small mistake and everything is completly ruined, all that work renered completely useless. IF you heed my caution, unless they fix stuff like this, you should stay away. It has a great appeal to someone who is business minded or trying to stay on top of their complicated finnances HOWEVER this is a landmine of an app, step on the wrong bug, and youre entire financial well being might as well get blown to pieces,(fragmented, worse off and more complicated than how you started). If you ignore this warning then to you I say, Goodluck!

by Money9000

I had a money tracker app that I paid for that was no longer supported by the latest apple updates, so I tried several apps looking for a replacement. I chose this app as I only wanted to track accounts offline and I really liked the layout. I loved using this app until today when I opened it and found that all of my accounts, transactions and information had been deleted! Now I’m back to square one and have to decide if I want to add everything back into this app and risk having it happen again, or look for another app, very frustrating!

I didn’t log out because I never logged in, I was using it in Demo mode as I was only interested in offline tracking. The description clearly states “We do not impose a limit on the number of accounts, budgets, regular or scheduled transactions you can create in MoneyWiz for free. However, you will need a subscription to enable certain features: Premium Subscription enables bank sync and multi-device sync. Standard subscription enables multi-device sync.” I am not interested in the subscription features.