Augmented Berlin app not working? crashes or has problems?

Augmented Berlin Status

Discover Berlin's histories and stories at home with augmented reality. AR is
an intense and authentic way to travel back into the past, or behind the scenes
of today.

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Common Augmented Berlin Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Augmented Berlin app on iOS and Android devices. Solve all Augmented Berlin app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Augmented Berlin iPhone Issues and Solutions

Augmented Berlin iOS app crashes, not working, errors
Augmented Berlin iOS app network issues
Augmented Berlin on iOS has black/white screen

Augmented Berlin Android App Issues and Solutions

Augmented Berlin has errors/crashing/not working
Augmented Berlin server network connectivity issues
Augmented Berlin has black screen

Augmented Berlin iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Augmented Berlin app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Augmented Berlin app crashes or not working on Iphone (iOS):

Close and restart the Augmented Berlin app on iPhone
Update Augmented Berlin app to the Latest Version for iOS
Uninstall and reinstall Augmented Berlin iPhone app
Update your iPhone to the latest iOS version

Fix Augmented Berlin on iPhone unable to connect to server/internet connection issues::

To resolve Augmented Berlin network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Augmented Berlin black/white screen (blank screen) on iPhone:

Follow the Augmented Berlin iOS app troubleshooting guide Here →

Augmented Berlin Android App Issues and Solutions

Fix Augmented Berlin not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Augmented Berlin app issues:

Force Stop the Augmented Berlin App
1. On android, goto "Settings" » click Augmented Berlin app. » click "Force Stop".

Update Augmented Berlin to the latest version on PlayStore

Clear Augmented Berlin App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Augmented Berlin app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Augmented Berlin.

Fix Augmented Berlin unable to contact server/ Augmented Berlin internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Augmented Berlin » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Augmented Berlin » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Augmented Berlin on android.

Solve Augmented Berlin black/white screens issue on Android:

Follow the Augmented Berlin android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kulturprojekte Berlin, developers of Augmented Berlin.

100% Contact Match

Developer: Kulturprojekte Berlin GmbH

E-Mail: [email protected]

Website: Visit Augmented Berlin Website

60.87% Contact Match

Developer: Augment

E-Mail: [email protected]

Website: Visit Augment Website

About this app

Use your tablet or smartphone to take a virtual trip through time and immerse yourself in parts of Berlin's history – like the Weimar Republic, the Second World War, the fall of the Wall, and the exciting years after German reunification. Augmented Berlin does not collect and store personal data and does not pass it on. Discover Berlin's histories and stories at home with augmented reality. Or check out the route through BERLIN GLOBAL ‒ the Berlin Exhibition at the Humboldt Forum ‒ and see how the city is connected with the world. Augmented Reality is a main feature of AugmentedBerlin, which can only be supported from devices with the A9 processor or higher. Whether at home or at school, AR turns histories and stories into tangible experiences. AR is an intense and authentic way to travel back into the past, or behind the scenes of today. More information in the data protection link.