Contact Numerade Support
Company Name: Numerade Labs
About: Numerade is here to help you with all your study and HW needs. We work with
college professors, PhDs and high school teachers from the best institutions in
the world to create video content to help students navigate their courses.
Numerade Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: emily@numerade.com
Website: 🌍 Visit Numerade Website
Developer: Numerade Labs
Privacy & Terms:
https://www.numerade.com/privacy-policy/
3 Most reported problems 😔💔
No cancellation option
by DPBake
No cancellation option. All of the instructions say to click a button. That button is missing
They don’t cancel your account and continue to bill you
by Isabelagg
The answers and the content this app provided me were unsatisfactory for my course requirements so I went ahead and “deleted” my account shortly after opening it. I believe that deleting your account and all its data since I would never use it again would mean cancelling the subscription and deleting the payment information. However I was just billed $30. On reading other reviews and Reddit…I saw that successful cancellations and recurrent billing is a common issue and may require extensive follow up to ensure you aren’t wrongfully charged.
Unusable
by I Love Taco Bell!
I’m a student and I’ve loved the website version of this for a while, but I thought the mobile version might be easier for when I don’t have access to my laptop. Not sure if this is just my phone, but the app is almost unusable. I can’t watch the videos in landscape and when I try to lock my phone in landscape to see if it will work it just stops playing the video and exits out of the video. I barely move my phone and it immediately exits the video too. I’ve tried multiple times to find a work around and so far nothing is working. Also, when I pause a video and try to unpause it again it freezes and won’t let me click on anything. I’ve tried restarting the app and it does the same things over and over again.
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