Contact Numerade Support

I have been trying to cancel my subscription for almost two months. I followed the required steps by submitting a request to cancel. Afterwards, I received an email that asked for the email used to create the account and the last four digits of my card number. I sent the information and did not receive a reply, after a couple weeks, I reached out again. It’s been two months and still no response. I was charged for another month and had to dispute the charge with my credit card. I then cancelled my credit card. Please do not sign up for this subscription. You will not be able to unsubscribe.

I had the free trial less than a day before I canceled. I sent the request the same night in October. I removed my bank information to avoid a charge. On the second week of November I got charged a subscription fee. I went to my numerade account and I had the free version and I was not getting any of the premium subscription perks. Later that day I got the confirmation cancellation email after the charge. Emailed support about it considering they should not have been able to charge my card. Support was not helpful. They basically finesse you into a charge. Save yourself the time and effort do not try the free trial because it is not free.

I should’ve read (and listened to) the reviews. Unfortunately I didn’t and ended up signing up for the free trial. Similar to everyone else, I attempted to cancel the trial and have since been charged twice. I sent all the necessary messages to process the cancellation and still don’t have a solution two months later. I’ve been told that my account cancellation is being processed, that I would be getting a refund, and that nothing else was needed from me, yet none of that has happened. Just save yourself the hassle and look elsewhere for study help. It’s not worth the headaches.