Contact WSJ Print Edition Support

As a WSJ subscriber, I find it a bit annoying that the regular APP is not included in my subscription on a tablet. Weirdly, I get the regular APP on my IPhone but not the IPad. So rather than using the web based version, I have gone to this Print edition app instead. While it is good overall, it still has bugs. The print version presents the paper format on one side of the screen and a reading pane on the other side. What is supposed to happen, is that when you select an article from the print based version on one side of the screen, the article can be read on the other half of the screen. Unfortunately, MANY times the two sides don’t play well together. This often seems to on pages where there is a block of advertisement. You click on an article and see the advertisement as well and there is no way to bring the article itself into the reading portion of the App. The only way around it, is to enlarge the Print version and read it from there.

I use this app every day, and it works quite well. It used to collapse regularly, if I switched from one issue to another, but that problem seems to have been resolved. It’s intuitive to use, and pretty simple to share articles with others by email. I send myself the crossword puzzle every day, for printing. I wish it was accessible for online solving right thru the app, but I believe that you have to go to the website for that. When clicking on and reading specific articles, Occasionally articles that continue to another page don’t continue thru the app, and sometimes there are textual errors (mixed up lines of text). But you can also read by expanding the page to zoom in on any story, and there are no issues that way. This is all to say that, with a few minor annoyances, this app works very well, and is a good way to read a great newspaper. I only hope I can afford to keep the paper once last years Black Friday special runs out this fall! I’ve loved the WSJ since first receiving it at the student rate long ago, but the regular price tag is hard to fit into the budget of a school employee!

One suggestion which is important for my usage of the app. The e edition needlessly refreshes itself a few times while I am midway through reading the a day’s edition ( in spite of my turning OFF the background refresh in the app settings ; and also in the offline mode ). It takes a little while for me to get an article correctly zoomed on my 8 inch tablet. While I am reading the article, suddenly it will refresh itself. This happens when I switch screens fora minute to check my mail etc. And when I return to the WSJ app, BOOM… it refreshes, … Although it will come back to the same page after this un-commanded refresh, I need to go back looking for the article that I was reading, zoom it back, then locate the paragraph or sentence I was reading. . My suggestion is that the edition should NOT refresh itself till the reader decides he wants to refresh. The little extra advantage that is derived from having an updated article made available, is more than negated by the inconvenience of the disruption caused by the refresh. I really HOPE the edition does not refresh un-commanded … Overall, a Very easy to use app, and replicates the experience of reading print edition, ( while being eco friendly too. ) Thanks