Contact Peak Money Support

Update: I decided to give this app a second look, and they now pay only 0.5% interest. I’m not sure why anyone would use this app. Back to Goldman for me. I’m a member of Good Good Good and initially downloaded Peak just to support them, as they sponsor the Good Newspaper. After adding my primary bank account, which I’ve used for years, and verifying the two small deposits with Peak, my account was listed as ‘under review’. When I reached out to inquire of the timeframe for said review, they stated they need further verification including a copy of my driver’s license, a selfie, and proof of bank account ownership. This is very inconvenient & represents a very poor customer experience. As for savings, I’ll just keep using Goldman Sachs and Robinhood both of which pay 2x the interest Peak offers. Also, every single savings account I’ve had pays interest monthly. Peak only pays interest quarterly. Also, in the early days of the app they actually charged a monthly subscription in order to use the service. Imagine a savings account that charges you a monthly subscription fee. They now offer Peak Premium, which charges a $5 monthly fee for additional “features”. Just imagine how much better off you’d be investing/saving that extra $5 per month. Deleted.

I was fine with the app, thought it was a good concept. They claim they’re “free” but just after midnight today i look on my account and i have been charged 31$ from peak. I looked in my peaks to see if it went there for an automatic save. But it didn’t make sense because my automatic saves are set to 5$. and i didn’t even have enough in my peak to add up to 31$. so basically i unwillingly paid you guys 31$ for nothing. there is no way to track where the 30$ went. if i knew that would happen, if you clarified that on your app, i wouldn’t have used it. but i guess that’s how u scam people out their money. i should've just used a savings account because this is ridiculous. Now i have to go thru my bank and get a whole new card because i have to report fraud. for a charge i did not authorize thru you guys. nowhere when i signed up did it say i would be charged for using this app. don’t use this you’re better off saving money the old fashioned way.

In the App Store it advertises as a app for ages 4+. I download the app, being a teen wanting save up for a new MacBook. When you go in you must link to a bank account, which I am in the process of getting. And it says you must be of ages 18+. I am really disappointed. I was hoping for a good app for all ages, as advertised. But you must have a bank account (and feel comfortable enough to link it) and must be of ages 18+! Would not recommend, deleting right after the review. Please respond, I want to know if it was user error. (Edit) Thank you for letting me know, I understand that the age rating doesn’t mean that’s what it is safe for maybe not able to use. Thank you for such a detailed response!☺️