Boyens AR app not working? crashes or has problems?

Boyens AR Status

Last Updated on 2020-11-14 by Boyens Medien GmbH & Co. KG

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Common Boyens AR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Boyens AR app on iOS and Android devices. Solve all Boyens AR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Boyens AR iPhone Issues and Solutions

Boyens AR iOS app crashes, not working, errors
Boyens AR iOS app network issues
Boyens AR on iOS has black/white screen

Boyens AR Android App Issues and Solutions

Boyens AR has errors/crashing/not working
Boyens AR server network connectivity issues
Boyens AR has black screen

Boyens AR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Boyens AR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Boyens AR app crashes or not working on Iphone (iOS):

Close and restart the Boyens AR app on iPhone
Update Boyens AR app to the Latest Version for iOS
Uninstall and reinstall Boyens AR iPhone app
Update your iPhone to the latest iOS version

Fix Boyens AR on iPhone unable to connect to server/internet connection issues::

To resolve Boyens AR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Boyens AR black/white screen (blank screen) on iPhone:

Follow the Boyens AR iOS app troubleshooting guide Here →

Boyens AR Android App Issues and Solutions

Fix Boyens AR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Boyens AR app issues:

Force Stop the Boyens AR App
1. On android, goto "Settings" » click Boyens AR app. » click "Force Stop".

Update Boyens AR to the latest version on PlayStore

Clear Boyens AR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Boyens AR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Boyens AR.

Fix Boyens AR unable to contact server/ Boyens AR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Boyens AR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Boyens AR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Boyens AR on android.

Solve Boyens AR black/white screens issue on Android:

Follow the Boyens AR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Boyens Medien GmbH & Co. KG, developers of Boyens AR.

About this app

Sie können Bilder und Anzeigen in unseren gedruckten Ausgaben zum Leben erwecken. Überall dort, wo Sie unser AR-Symbol zu sehen ist. Mit modernen Mobiltelefonen kann man mehr, als nur im Internet zu surfen. Betrachten Sie über die Kamera Ihres Smartphones einfach das entsprechende Symbol und entdecken Sie verborgene Filme, Audioinhalte und weitere Überraschungen.