MOON Pro app not working? crashes or has problems?

MOON Pro Status

Last Updated on 2024-01-31 by MARK MANSER

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1 Reported Issues: 😵🆘🛟🚨📢

Kevin Dolan

2022-09-03

My Samsung one day decided my SD card was corrupted. I reloaded all books onto new sd card. All were imported into Moon+pro. Strangely, the tablet kept all my shelves as favorites, so I didn't have to rebuild the shelves. However, when I push "favorites" for my book shelves, the box that comes up is very small, as opposed to the usual favorites box which goes down the page(I have many shelves). Is there a way to counteract this and get a longer sized favorites box?

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Common MOON Pro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MOON Pro app on iOS and Android devices. Solve all MOON Pro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MOON Pro iPhone Issues and Solutions

MOON Pro iOS app crashes, not working, errors
MOON Pro iOS app network issues
MOON Pro on iOS has black/white screen

MOON Pro Android App Issues and Solutions

MOON Pro has errors/crashing/not working
MOON Pro server network connectivity issues
MOON Pro has black screen

MOON Pro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MOON Pro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MOON Pro app crashes or not working on Iphone (iOS):

Close and restart the MOON Pro app on iPhone
Update MOON Pro app to the Latest Version for iOS
Uninstall and reinstall MOON Pro iPhone app
Update your iPhone to the latest iOS version

Fix MOON Pro on iPhone unable to connect to server/internet connection issues::

To resolve MOON Pro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MOON Pro black/white screen (blank screen) on iPhone:

Follow the MOON Pro iOS app troubleshooting guide Here →

MOON Pro Android App Issues and Solutions

Fix MOON Pro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MOON Pro app issues:

Force Stop the MOON Pro App
1. On android, goto "Settings" » click MOON Pro app. » click "Force Stop".

Update MOON Pro to the latest version on PlayStore

Clear MOON Pro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MOON Pro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MOON Pro.

Fix MOON Pro unable to contact server/ MOON Pro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MOON Pro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MOON Pro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MOON Pro on android.

Solve MOON Pro black/white screens issue on Android:

Follow the MOON Pro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MARK MANSER, developers of MOON Pro.