MOON Pro app not working? crashes or has problems?

MOON Pro Status

Last Updated on 2024-01-31 by MARK MANSER

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📋 1 Reported Issues:

Kevin Dolan 2022-09-03

My Samsung one day decided my SD card was corrupted. I reloaded all books onto new sd card. All were imported into Moon+pro. Strangely, the tablet kept all my shelves as favorites, so I didn't have to rebuild the shelves. However, when I push "favorites" for my book shelves, the box that comes up is very small, as opposed to the usual favorites box which goes down the page(I have many shelves). Is there a way to counteract this and get a longer sized favorites box?

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Common MOON Pro Problems & Solutions. Troubleshooting Guide

Table of Contents:

MOON Pro iPhone Issues and Solutions

MOON Pro iOS app crashes, not working, errors
MOON Pro iOS app network issues
MOON Pro on iOS has black/white screen

MOON Pro Android App Issues and Solutions

MOON Pro has errors/crashing/not working
MOON Pro server network connectivity issues
MOON Pro has black screen

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MOON Pro iPhone Issues and Solutions

How to fix MOON Pro app crashes or not working on Iphone (iOS):

Close and restart the MOON Pro app on iPhone
Update MOON Pro app to the Latest Version for iOS
Uninstall and reinstall MOON Pro iPhone app
Update your iPhone to the latest iOS version

Fix MOON Pro on iPhone unable to connect to server/internet connection issues::

To resolve MOON Pro network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

MOON Pro Android App Issues and Solutions

Fix MOON Pro not working on Android, crashes, errors or is unresponsive:

Force Stop the MOON Pro App
1. On android, goto Settings » MOON Pro » click [Force Stop]

Update MOON Pro to the latest version on PlayStore

Clear MOON Pro App Cache and Data:
1. On android, goto Settings » Apps » MOON Pro » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MOON Pro.

Fix MOON Pro unable to contact server/ MOON Pro internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click MOON Pro » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MOON Pro » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MOON Pro