Contact Grand Hotel Mania Support

by MrsJMA

Graphics are great and it’s fun, but you really can’t get through completing the first (especially second and third) hotel(s) without having to buy gems. The developer response is to go back and try old levels to earn more gems. That’s a RIDICULOUS suggestion and they know that. When something costs 10 gems to upgrade, but you have to RE-complete like 40 old hotel levels to get that many, the game is just not fun. Who the heck wants to redo old levels to THAT extent? Also if you fail a level, you get a pop up that says for 20 gems you can get 3 more customers. The “okay” button is huge, green and right in your face. You have to carefully click the small x in the top right corner to not waste your hard earned and or purchased gems. That’s so shady, and desperate. I don’t mind spending money on a fun app, but I do mind being tricked and or forced into it. The developer response is that they’re working on it - I’ve seen that response multiple times from them, and I assure you, if they wanted it fixed it would be already. Period. As you progress the upgrades for your hotel become so expensive that you’re pretty much forced to buy gems bc you can’t continue passing levels if your equipment isn’t up to par. It’s a total BS and I do not recommend at all. The developers wasted a great app for straight up greed. Gross

by Surrrah13

I enjoy this game but it is so frustrating that there are impossible levels. You can get all perfect “green” scores and still not win a level. Also, all upgrades have been purchased and this still occurs. Please fix this.

Edit: I changed to 1 star after reading all of these terrible developer responses. Clearly something is wrong with your game and you are choosing to ignore it. Also there is no easy way to reach out to you besides writing a review. I’m talking about a level on the first hotel which I constantly have to go back to in order to get boosters. And you may get one booster after playing 10 levels. But sometimes even after playing a perfect game on the first hotel it will not let you win. And you have to continue to play it until they allow you to earn enough money in that level or use a double money booster. Even though all upgrades have been purchased.

I understand making a game difficult so that people enjoy it more and it doesn’t get boring but making it impossible without a booster every 3 or 4 levels is just ridiculous. Clearly something needs to be done such as increasing the amount of boosters you win every level so that you have the boosters you need for the upcoming impossible levels.

by Nicki401

ETA: I see I got the same canned response everyone else gets. I have already updated all the hotels to the max items available so your suggestion is not helpful. Maybe read reviews b4 c&ping a response?
Like others have noted it is hard to pass levels without spending money. The game admins always give the same canned response to keep playing in the lower hotels to work up on gems and boosters. Only problem is with the latest update they changed the “easy” hotel and now IT is impossible to get thru too! Even using boosters it’s almost impossible. And it isn’t a matter of just getting better at it, they have the guests spaced up so you have a pile up of people at once and all rooms are full for a ridiculously long time before the “guests” check out. So you lose the guests in line and (surprise) you have to use gems for the 3 extra guests. It’s too bad, the game is really fun but the developers are greedy. This was since the most recent update. Don’t believe me? The beginner hotel used to average 10 guests per level , and now they upped it to 15. Since the developers only seem to care about money and not putting out a fun, passable game I have finally decided to delete it.