Malware Status

Last Updated on 2023-08-09 by Malwarebytes

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Common Malware Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Malware app on iOS and Android devices. Solve all Malware app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Malware iPhone Issues and Solutions

Malware iOS app crashes, not working, errors
Malware iOS app network issues
Malware on iOS has black/white screen

Malware Android App Issues and Solutions

Malware has errors/crashing/not working
Malware server network connectivity issues
Malware has black screen

Malware iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Malware app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Malware app crashes or not working on Iphone (iOS):

Close and restart the Malware app on iPhone
Update Malware app to the Latest Version for iOS
Uninstall and reinstall Malware iPhone app
Update your iPhone to the latest iOS version

Fix Malware on iPhone unable to connect to server/internet connection issues::

To resolve Malware network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Malware black/white screen (blank screen) on iPhone:

Follow the Malware iOS app troubleshooting guide Here →

Malware Android App Issues and Solutions

Fix Malware not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Malware app issues:

Force Stop the Malware App
1. On android, goto "Settings" » click Malware app. » click "Force Stop".

Update Malware to the latest version on PlayStore

Clear Malware App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Malware app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Malware.

Fix Malware unable to contact server/ Malware internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Malware » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Malware » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Malware on android.

Solve Malware black/white screens issue on Android:

Follow the Malware android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Malwarebytes, developers of Malware.

About this app

An Internet VPN, such as Malwarebytes Privacy, offers a tunnel between you and the Internet, allowing you to browse the web securely and privately, no matter whether you’re using a public WiFi network at a cafe or plugged in to the ethernet at a hotel. In a world where online privacy is constantly invaded, a VPN is like having your own personal, private Internet connection. With a single click, our next-gen VPN helps protect your online privacy by masking your IP address and online activity - without collecting any of your browsing or online activity data itself. Malwarebytes Privacy gives you hundreds of servers in 32 countries, so you have the ability to appear as if you’re connecting to the Internet from around the world. A VPN makes going online safer and more private by stopping people from seeing who you are, where you are, or what you’re looking at. Learn more about VPNs. Yes. We respect your privacy and never log any of your online activities, whether it’s browsing or accessing websites. Sending data over the Internet when using unsecured WiFi can expose your most sensitive information like your IP address, passwords, and more. A VPN, or virtual private network, is a secure connection between people and devices over the Internet. All the premium features of the paid version, with unlimited bandwidth and no server restrictions! iPhone devices running iOS version 14 or higher with an active Internet connection. Based in Santa Clara, California, Malwarebytes has been building industry-leading Internet security software for more than ten years. Modern encryption protects you with not only 256-bit encryption but also using an advanced algorithm that goes beyond AES standards, so you can have peace of mind whenever you go online. Malwarebytes Privacy is a next-gen VPN that uses the latest, fastest, and most secure VPN technology. Utilizing the widely acclaimed WireGuard® protocol, experience less lag and enjoy faster downloads, uploads, and browsing while remaining private and secure. One-click, intuitive UI to manage your privacy online, at home, or on the go. Your online experience changes based on your location. Keep your true identity, IP address, and location private so you can browse anonymously.