Topup Flow Reviews

Rubbish app! Incompetent customer service! Only thing that has changed over the last 10 years, is that FLOW has become even more inept. No surprise, why the LOW is in fLOW..

This flow company is a disgrace, from taking credit off balance without purchasing anything to having terrible customer service it’s a scam and i have proof of it being so

In my case i bought the daily data plan and after my purchase i had a balance of 22, later when the daily data plan ended i received a notification saying i currently have 0 on my balance, After seeing this i contacted support via email and was told there is nothing they can do about the situation

I tried to send a someone credit using TopupFlow and they took my money but they still didn’t get the credit! Then there is no one to call to get find out what happen

I live overseas & buy a monthly plan for my mom so I can contact her on WhatsApp …and more than half the time cannot get calls to or from her… nor can she get in the internet… horrible service

Flow has stolen my money before and also their customer service is nonexistent. Sometimes TopupFlow will take your card other times it tells you you cannot use a card they’re crazy

Why does the interface of TopupFlow keep changing when I open it? The new logs me out, I have to relog into it every time I need to check my balance. I can’t do that when I’m on my tablet.

I cannot understand how my minutes and money is disappearing with the little phone use I perform.
There appears to be an unacceptable leaves of dishonesty within this organization with regards to honestly servicing your customers.

I add money to my account and cannot buy a plan. There is no plan to buy. It simply keeps asking me to add more money. I am technologically astute so this is ridiculous. I should not have to do *129# just to add data to my prepaid for when I am on island.

Really poor showing flow. Do better.

Your system had a problem and my plan did not renew. Instead all my credit was taken and for 2 days I was unable to make a call. I was told nothing could be done I just had to wait. Really poor customer service.

For the longest time as a post paid user for over 10 years updates have been made to your apps and for about a year I’m unable to see how much data I have available with my plan. What sense does it make that I cannot see how much data is remaining?! It doesn’t matter how pretty TopupFlow is, if it lacks basic functionality with regards to the information it ought to provide then might as well don’t have it.

I sent top up to my Dad and it was after the storm and it did not get transferred to his phone. And after trying to get them to credit his phone they still don’t want to add the top up I just paid for.

I want to see my recent transactions and when I click on it. I get a blank screen. I have to remove it by swiping it off and reopening TopupFlow . I tried it 3 times for several days. Doesn't work

I have tried to call customer care. It doesn’t work either. I does not recognize my input of numbers and it hangs up on me

I'm using postpaid service and I have to go and google just to find answers instead of TopupFlow .

Could be better overall.

The wording in TopupFlow is confusing—especially what is meant by top-up, auto-pay, and auto-renew. It’s not clear either when taxes will be added or not—by which of these methods. Sending OTP to my number never works.

The interface is simple enough to use, but the functionality is pretty useless. I would love to know how much data I have left… None of these things are available in TopupFlow it’s really kind of unnecessary to have TopupFlow. TopupFlow doesn’t even work without data so if you’re trying to put money on your phone when your data is done, you can’t use TopupFlow you have to go to the website. What is the point?

Since the update 2 weeks ago, I can no longer see my data balance. I can only see the cash balance. This is not good. A backward step in my opinion

Very useful

Credit card information forces app to crash

The information is not clear, and the interface text is to bigger