Contact NetGalley Shelf Support
Published by NetGalley, LLC on 2023-12-07 About: NetGalley Shelf is a reading and listening app for NetGalley members. NetGalley
helps publishers and authors promote digital review copies and audiobooks to
book advocates and industry professionals.
How to Contact NetGalley Shelf Customer Service/Support
Listed below are our top recommendations on how to get in contact with NetGalley Shelf. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact NetGalley Shelf. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of NetGalley, LLC
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Developer: NetGalley
E-Mail: [email protected]
Website: Visit NetGalley Shelf Website
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Reported Issues: 4 Comments
By Christina Poss
5 months agoThe app crashed I cannot access any books.
By Fallchick08
Audio books aren’t functional
I downloaded this to listen to a review copy of an audio book, but discovered you cannot listen to them sped up without awful distortion (it sounds like a robot or someone talking through a box fan). The audio books also freeze after every chapter, forcing you to close and reopen the app, which completely breaks immersion in the story. Downloading the audio was also a pain. If my screen went to sleep, the download stopped. If I tapped or bumped my screen at all, the download stopped. If the app was minimized or interrupted in any way, the download stopped. It took 20+ min to download one book, and I had to turn my screen to never go to sleep and was unable to use my phone the whole time it was downloading. The only reason to use this app (I use my kindle to read DRCs) was to access the review copy of an audio book, but the app is unusable in the regard. I’m very disappointed!
By IAmTaraHicks
The App will not let me sign in
I’ve tried for weeks to access my books through this app, but it will not let me sign in. I keep getting a message that I have the incorrect password. Even when I change my password I still cannot get in. This is so frustrating being that I read a lot on the go. It is extremely convenient to be able to access the books from my phone. Now I can only access the book from my KindleFire. But the books do not go to the Kindle app on my phone. Therefore, I cannot read the books on my shelf from my phone at all. This is highly frustrating. I should be able to send my books this app like I once did in the past. I don’t understand what is going on but I hope it will be fixed soon!!!
By Hhau5
The audiobooks
It appears I am not the only one having issuing downloading an audiobook via this app. I have tried for several hours a day for the last couple days to download these two audiobooks I was approved for, I tried with WiFi and without, nothing. They will get to a certain point and just stop and if you click on the screen it will stop the download and you have to start over. I hope this issue will be resolved soon so I am able to put my reviews in for these books. NetGalley please fix this issue so we can download!
Have a Problem with NetGalley Shelf? Report Issue
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Why should I report an Issue with NetGalley Shelf?
- Pulling issues faced by users like you is a good way to draw attention of NetGalley Shelf to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a NetGalley Shelf customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using NetGalley Shelf.
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