Contact Deseret Bookshelf LDS Books Support

by Nicoleellens

I think this app turned me from a 33-year-old into an 88-year old. I can not figure out how to use this app. I was told if I got this I could sign up for the bookshelf plus 30 day trial and see if I like consuming books this way. So, I thought cool, I’ll probably love it, I have audible and chirp and kindle and iBooks, this is right up my ally. Nope. I can’t seem to access anything. When I see a book I want, there’s a button that says Free with Plus+. One might assume you could click the button and get it through that. Nope. That just creates a completely pointless pop up telling me it’s free with Plus+— obviously. Then there’s a learn more button, which takes you completely out of the app to the DB website. WHY? What is this app for???? Do I have to buy everything on the website first? If so, why have all the pointless buttons that take you nowhere?

Why would this not allow for in-app purchases? Why is this so absurd? Why do I feel like I need my grandchildren to explain this to me? They’re not even born yet! Oh man, this could take awhile.

by Ann's Husband, Glen

I want to like this app. I don't like posting negative reviews. But what other way can we give input? Deseret Book is unresponsive to customer feedback.
The interface is cluttered, lacks logic and clarity. Unable to move books around to arrange the order of books. Interface alludes to ability to favorite books on your shelf, but unable to do it—or maybe I am just a ditz. Unable to completely delete a book; it stays on the interface in the 'cloud,’ (what if you downloaded a book you end up not liking?)
Including audio books in the same app without the ability to separate them to another list adds further clutter and vagueness. Suggest maybe have a separate app for audio books.
Suggest if Deseret is going to do a book app, just do it right. Do some looking at AppleBooks app to see how they succeeded in making a beautiful, sensible interface, and then at least emulate it. App needs re-doing. If unable to make this app good, then suggest make all of Deseret's ebooks available on AppleBooks.

by Deffense

Bogus marketing to take advantage of users, beware. First, you cannot purchase ebooks in the app, you have to login to the web browser… what’s the point of the app at that point. Second, they have deceptive marketing advertising “listen to this ebook for “FREE” with bookshelf plus… then you find out bookshelf plus is a PAID subscription, so not “FREE” then, when you try to sign up for “bookshelf plus” they tell you it’s actually $9.99 a month and not $6.99 a month. If you want the $6.99 price you have to be a magnum elite super charged hyperactive plus but they don’t explain at all what that means… and you won’t know what that means until you sign up for the trial and then at the end of the trial they will “send you an email explaining how to become a super duper stupider Eliete magnum plus max S+ squared member… the whole things smells like a Utah scam… beware…