LG TONE Free Reviews

Bought this Nov 2021 and even after seeing all the low ratings I still downloaded it. The others were right. LGTONEFree does zero and I’m surprised how long LG has let this go on for. The ear buds are great but was looking for forward to using LGTONEFree for additional setting adjustments. I keep tapping the different equalizer buttons and nothing. I searched for updates and it keeps searching. I don’t get it. Spent all this money for a reason LG. Get with the program and please fix. This is terrible.

LGTONEFree doesn’t even load the second time you open it up. And the one time I got it to actually open and connect to the earbuds I couldn’t change a thing. It worked ok-ish on my iPhone 12 pro max. Opening and closing LGTONEFree would fix any issues. Or reconnecting helped. But with an iPhone 14 it’s just trash. I reinstalled it 3-4 times to see if that would fix the issue but it hasn’t. The earbuds connect and work. It’s just LGTONEFree that doesn’t work. So if I wanted to change the button functions or switch to different listening modes I can’t. Complete waste of time. Why don’t you read the comments and listen to our issues and fix the problems.

I RARELY write reviews but this one is highly annoying. At one point I thought maybe my model isn’t supported, Definitely is! There should be no “tricks” to get it working. LGTONEFree is pathetic and the programmers need to be fired. Same problem as most, app doesn’t detect headphones. I tried the forgetting and repairing opening and closing holding the button, touching the headphone. NOTHING worked still didn’t detect yet I can pair to my iPhone 13 Pro Max no issues EACH and every time. So all points to crappy programming.

I just updated this application and from what I can tell the only change is that now I’m required to always allow my location to be tracked if I want to utilize the find my earbuds feature.

A feature that only works if the earbuds are within Bluetooth range and connected and which previously worked while never allowing my location to be accessed.

Don’t update to the newest version if you currently use the apps and aren’t experiencing any issues.

Everything he said is completely 100% accurate. LGTONEFree worked once for me and ever since, the only thing it says is "No headset available. Please confirm" It does nothing else and LG basically told me "have you tried turning it off and back on?" which is about as useful as a fart-scented candle. And the one time it did work, it only had one function which was "find my ear buds" and the one time I used it (you can't ever use it if there is "no headset available"), it told me my ear buds were 30 miles down the road when they were next to me. This is such a garbage dumpster fire app. Oh and when I clicked the support button, it took me to the Chinese language site. I do not speak Chinese.

I haven't had my earbuds (LG Tone Free FP8) for a week, the key selling point was to be able to produce a sound system similar to what's at the home base.
The Tone Free app worked once, it was the first time I paired Bluetooth. Since then it doesn't recognize that the earbuds are linked, it continues to inquire to link my device.
I can't modify or actually listen to the premium Meridian sound system or change any setting. I have disconnected Bluetooth pairing, turn my phone on/off, removed LGTONEFree , and reloaded LGTONEFree .
At the cost of these earbuds, I could have spent less and picked up an Apple product. The cost of this free app is not worth the cost of admission!

Do not buy these. You will not be able to use the earbuds with all the settings and ability’s. All you can do with them is use the basic functions of listening to whatever it is you listen too but won’t be able to use the different settings because LGTONEFree does not work. It doesn’t work sometimes it never works at all. I have tried everything and LGTONEFree won’t let you past the connection page. Very review I have read says the same thing. You’d be better off buying other earbuds for this price rather than have these and not be able to access the settings.

This little bugger likes to farm harvest and spread my information and whereabouts around. The only way to connect is by doing what it clearly & explicitly states not to connect to. Also has a tendency to render my iphone nonfunctional with bluetooth on. My question is they clearly know what they are doing, why are we the ones paying? Someone needs to pay me to have this crapp seriously. And fix it. Clearly a lot of people thought better about LG. Life used to be Good, until you used me

App launched once and never again. Honestly the headphones are nice but don’t I mean don’t ever push an app for such an important product that does not work. Basically feels like I’ve wasted my money on this hunk of plastic. I will change my review accordingly once this is fixed. LG if you want some dang help why don’t I send me resume over and this dumpster fire can be put out faster then I want to return these. I also want to add there’s a weird static noise on my iPad 6th gen no matter the EQ I choose but on my iPhone 13 no issues. This should also be addressed please.

These go not work. Mine are stuck on ambient mode, which I hate! There is no way to turn it off without LGTONEFree . I have only had these for a little over a month and they are worthless. I will never trust LG products again for selling trash! LGTONEFree never worked and does not find the earbuds. You can do nothing from there! I will find every place that they sell these and rate them so bad…. U will never trick anyone else to buy them!

I have had LG tones for years! I’ve had these tones for over a year now and I enjoy them and use them more than my AirPods. Sound quality, noise canceling, and comfort is way better than my AirPods.
However… it is absolute GARBAGE to try and update them. LGTONEFree ABSOLUTELY must stay active! Heaven forbid you actually need to use the phone in the 2.5 HOURS it took to even get 20% done with the download. I’ve just resigned myself that I will not be able to update my tones and that this will likely be my last LG product.

Please update LGTONEFree to allow users to completely disable the active modes like noise cancelling and ambient sound, they get turned on by accident all the time and are almost painful to hear even at the lowest level, which of course is never the level the earbuds default to when switched by button press instead of going through LGTONEFree . What is the point of having an app and all the fanciness if you can't disable features that negatively impact you?

Everything he said is completely 100% accurate. LGTONEFree worked once for me and ever since, the only thing it says is “No headset available. Please confirm” It does nothing else and LG basically told me “have you tried turning it off and back on?” which is about as useful as a fart-scented candle. And the one time it did work, it only had one function which was “find my ear buds” and the one time I used it (you can’t ever use it if there is “no headset available”), it told me my ear buds were 30 miles down the road when they were next to me. This is such a garbage dumpster fire app. Oh and when I clicked the support button, it took me to the Chinese language site. I do not speak Chinese.

If you go into noise cancellation mode you have to take your phone out to change it back to no effects, terrible design for battery life. If you’re using pc you’re out of luck you have to disconnect, pull out your phone go through maybe 5-10 secs of waiting for LGTONEFree to work. Then you can finally reconnect just to press the touch pad and have to restart those steps for the 500th time since you bought them. I like them they’re comfy mid price decent battery life and effects but not having multi device connection or a windows app really hampers it for me. I don’t know if u guys respond but i would really appreciate it if there’s any info on why it’s only anc and transparent mode.

Seems The most recent update negated the ability to change touch functions. Why would I want to turn on ambient noise feature while in a call? Instead I would grab the earpiece for a couple of secs to readjust as they start to fall out of my ear. Please bring back ability to touch and hold in call with no resulting action

I was having the problem where LGTONEFree would indicate that there were no headphones connected, even when they were connected. I just took the time to read all of the troubleshooting steps, and found:

“If you have changed the name the of earbuds in Settings > Bluetooth, change the name to the initial name and connect again. (The initial name can be found in Manual > Connecting.)”

I had changed the name, but I don’t have the manual at hand, and I don’t remember the original name, but LGTONEFree only shows the manual when the device is detected by LGTONEFree . I found that if I deleted the custom name the original name was replaced where it should be and now LGTONEFree detects my earbuds again.

I’m only giving LGTONEFree three stars because really LG you should let your customers remade their earbuds however they want like all of your competitors do. Also please give us a list of manuals so we can reference our devices manual wherever we want, regardless of connection status.

LGTONEFree opens up once my Tone Free FP-8 is paired but unlike before I can’t change the settings. It used to work fine. I’ve forgot device, re-paired. Uninstalled and reinstalled LGTONEFree and nothing. This is frustrating. Please fix this.

—Edit. Forgetting device and pairing again, leaving the earbuds in the case with the lid open seems to be the key. Once you’re paired leave the earbuds in the case with the lid open and open app. Then it’ll give the 2-3 pop up windows and it’ll work.

LGTONEFree will only work if you have both earbuds in the case and the case paired to your phone. You have to do this every time you want to make adjustments using LGTONEFree . With that said, I can’t understand why LG would do this. You can’t make any adjustments while wearing the earbuds. Not sure if this is a technology limitation or just poor design. Either way, it would be much more functional if we could use LGTONEFree while wearing the earbuds.

Anywho, LGTONEFree does work, you just have to follow LGs stupid directions.

You have to have the headphones in the charging case when you pair them to your phone. Once you pair them to your phone, leave them in the case and open LGTONEFree . There can be a little lag time when recognizing the device. Once it recognizes the headphones, pair them with LGTONEFree and you’ll get access to all of the features offered

LGTONEFree works great when it works, but sometimes it just stops working, and in my few times it happened it was fixed by forgetting the earbuds on Bluetooth and repairing them. LGTONEFree still remembers what presets you had for it though so this leads me to believe it has to so with a Bluetooth Software issue, which yes, is their issue, but it works fine after you quickly fix the bug.

Granted, I haven’t used LGTONEFree for less than ten minutes, but I took a quick glance at all of the controls and the general design of LGTONEFree , and it does exactly what it sets out to do.

I do enjoy the simplistic nature of the controls; and I didn’t even know there was an app for my LG Tones to begin with.

I recently tried 6 different ear pods and this is the best app out of any of the ear pod apps. It has the most features for the ear buds and is the most visually appealing and easy to navigate. I have had no problems with the ear buds connecting to LGTONEFree or anything. It allows for switching between the 2 devices you are listening to the easiest too.

NOTE: On first usage you MUST connect the LG buds with them inside the charging case with the lid open in order for LGTONEFree to fully recognize them. If not, go to Bluetooth settings and Forget Device on the buds and try again. If it works, the LG Tone app will show the charging case as well as the buds battery levels. Since then, LGTONEFree works every time for me and changing settings works without issue. It might take a minute for the charging case to show up in LGTONEFree the first time. Be patient and be rewarded!

A lot of reviews talk about the unavoloty to connect, however I kept trying to connect and you basically have to have the case open with the ear buds in it, open LGTONEFree , then put the ear buds in and let it auto connect. This worked for me and I was able to tweak my settings and change my eq

Unless you set up your EarPods using the directions in LGTONEFree . All functionality is enabled and you can see battery levels of both the charging case and EarPods. The work exactly as advertised as long as it’s set up properly.

Ok, so this is one of the rare times you need to actually READ and FOLLOW the instructions.
I read them step by step thanks to another review and everything works 100% perfectly on LGTONEFree and earbuds with no issues whatsoever!!

I’m not sure why people are having such a hard time with LGTONEFree. I was nervous after reading some of the reviews, but I’ve had no problem connecting and reconnecting to my LG Tone Free T90Q earbuds and making changes to the settings. Everything has worked great! I have the 14 Pro Max phone. The earbuds are the best I’ve ever had and the customization options in LGTONEFree are awesome!

I’m using this with my LG-TONE-NP3 Stereo headphones. It works perfectly, but took a bit to get set up. I am using them dual connected on my cell (an older iOS SE) and my laptop. LGTONEFree has a me able to hear the music on the laptop AND use the equalizer settings on my phone! I’m impressed.

LGTONEFree works beautifully, you need to pair your earbuds with app and allow access to Bluetooth before it works, 2 pop up windows will open when you open LGTONEFree and it may need an update as well. Took me 3 tries until I succeed! If it doesn’t work disconnect earbuds from phone on the Bluetooth settings and pair them again, without LGTONEFree you will not get the full benefits of these amazing earbuds. DONT GIVE UP ON LGTONEFree! IT WORKS…

I just got Lg tone Np3 headphones. And this stupid app want even let me in to the app. It just keeps popping up says something about new software. This is bullshit !!!!!! What am I supposed to do now ? This the 10 time typing this message.