Contact Main Event Entertainment Support

by Pooljax7473

Since my family is driving 3 hours to one of their locations tomorrow, I’m of course trying to familiarize with the app, check out specials, plan a few things, ext. Unfortunately, it’s so glitchy or broken that I can’t even log in. It just keeps making me start over like there’s a bug issue. There’s several little things that it does that really makes for a lower quality user experience as well. I tried using the website incase the app was having unusual issues but I had the same exact experiences. I would love to be prepared before getting there tomorrow along with educating myself on how to get the most for our money. Unfortunately, I feel like I’m missing out on things that are available. I also tried signing up for emails to receive some free play time but after several attempts I have still yet to receive an email it says I should have gotten.

by CptFatBeard

The app is slow or glitchy. I signed up and it took forever to verify then I went to sign back in and did it three times but it would just load and go back to the main screen asking to login again. I force closed it and tried again another two times until finally it let me in. I added a fun card and it asked for my card info so I enter it and I thought ok it didn't charge me because I'm back at the screen where you tells it with cash so I press $40 and add. I get an email saying $80 was added to my fun card and I'm over here like what the heck why didn't I get an email about the first $40 why is it $80 and I can't get a refund on my money. Just buy your card at the location don't use the app waste of time, it's going to infuriate you as well.

by James 1;73822847

I've been trying on this app for quite some time now, and unfortunately, my experience has been marred by a recurring issue that makes it almost unusable. Every time I attempt to log in, I'm greeted with an error message. Yes, you read that right - every. single. time.

The error message itself isn't particularly informative, simply stating "Authentication failed. Please check credentials." I've checked, double-checked, and triple-checked my login credentials, and I'm certain they're correct.

I've tried troubleshooting steps such as:

- Clearing the app cache
- Checking my network connection
- Verifying my login credentials
- Restarting the app
- Reinstalling the app

Despite these efforts, the issue persists.

This consistent failure to log in has rendered the app essentially useless to me. I'm extremely disappointed in the lack of attention to this critical issue, yet this issue that EVERYONE is talking about they do nothing about it and continue to lack in efforts as there ‘millionaire’s’ with there locations.