Contact EaseFax Support

by Lee Ann Gloria

Oh my lord! This was a nail biting most stressful frisking task!!! I HAD to get this thing in by 5:00! And it’s Friday! It took so long I thought it was my phone so I finally figured out how to delete or stop the fax. Something also very difficult to do. That cost me 1.98. So I thought to try one more time thinking I would be able to use my $1.98 again. Oh no I had to pay again for my one page front and back, considered to be 2 pages. That one would not stop aping so I had to grab keys run to nearest fax. They were closed!! Went to another store. . I faxed costing me ANOTHER $3.98!!!! AND it was ten minutes late which means they won’t get until Monday like I said. Just unbelievable! I used to use efax. Was free and so easy. Gave you so many free then you’d have to pay, but but the free was a lot. They don’t do that anymore darn it

by G Bruce

Update: The app does not sync between my iPad and my iPhone . I faxed on my iPad and my three credits are still there and the fax actually went through successfully. When I go to the app on the iPhone it’s like I’ve never did anything.

My iPhone shows zero credits . I paid for five faxes. I send one fax with 2 pages. It said it was sent but they never receive fax. I go back to re-fax and I have no credits or evidence of my old fax. The app has no customer support.

Response to your comments : There is no app support in the app. None of the buttons work except for the button to fax and the button to pay money. There is no button for app support.

by BeanPringles

Well I'm already committed to keep using it from buying a bulk package of 300 pages but I'm betting I should have chose a better app.

Needs to be updated for obviously quality of life improvements:
-being allowed to actual check which images you have selected instead of a bad thumbnail (for some reason you can only after in the process of sending)
-letting you select more than one image at a time to add and not go through three menus each time
-don't keep the previously faxed images selected when making a new fax (I doubt this is commonly helpful as an intentional feature), or at least, again, don't make me remove them one by one and second-guess if my previous fax is being affected

I'm not going to pretend I know how long a fax takes through a service like this or not but it was at least 20 minutes each time before I checked back and saw a confirmation screen instead of a processing one (they assure you a significant wait is normal).