Contact Insta360 Support

by ERAUdarouze

Rule number 1 of engineering is don’t fix what isn’t broken. The One X could use the One R app and its many software advantages just fine, now you restrict the best features to One R users only and give canned responses that it’s due to incompatibility with the One X. Be honest, this was a Steve Jobs power move to try to sell One R’s and everyone sees right through it. Aside from the outrageous ONEX lockout from shot lab, you are forcing the One R’s dynamic stitching to be on with no option to turn off. This feature is nice but prone to stitching errors on the one X and should be able to be turned off. We lost the ability to toggle audio improvements on or off, and we lost the ability to turn chromatic calibration on, which in my experience should always be on because it worked flawlessly. Do the right thing and give us a true power app that gives everyone all the features that are truly compatible which is most of them. Aside from the complaints, it is nice to have the superior keyframable FOV and no download editing available with the proper ONEX stitching profiles (now for waterproof cases!), aside from the fact that dynamic stitching doesn’t work right and can’t be turned off.

by Mercus101

The company is a scam. I bought the camera for my wife for Christmas, and she asked that I return it because the quality of the camera/technology was not reflective of the price. But when I tried to return it (16 days after purchase) they told me their return policy was 15 days and tried to sell me other accessories. When I complained, they tried to sell me more accessories and didn’t even acknowledge my complaint. I’m almost positive the messages I received back were from bots. Now onto the app. The app is confusing and the opposite of user friendly. And when you export photos onto your phone, it says “shot by Insta360” in the bottom right corner. This company is all marketing. The camera is terrible. The app is a joke. And the customer service is non existent. They just want your money and don’t care about anything else. I will never buy another product from this company.

by Ambition Fashion Magazine

Since I purchased this item, I, along with countless others, expected to be able to have the live view feature to work on the iOS devices. Updated app, phone and still doesn’t display a live view. ‘Preview is compressed’ displays on the screen when you again should be able to see what you are filming. With or with out the one inch mod, or the 360 mod, there is still no option to see what you are filming on your phone. Unless you wish to damage your eye sight and try to look at a small 1 inch square this camera is a waste of money. I am hoping to return this item soon as it’s only another company making false promises and under delivery of the product. Again so, do NOT purchase this camera. And If you did, return it as fast as possible. They are unlikely to fix a problem that is a main essential feature.