Contact ShutEye Support
Published by Enerjoy on 2023-12-04 About: Have trouble sleeping? Sleep better with ShutEye's relaxing sounds and sleep
tracker.
When you lay in bed after a hectic day, does sleep seem just out of
reach? ShutEye is here to help.
How to Contact ShutEye Customer Service/Support
Listed below are our top recommendations on how to get in contact with ShutEye®: Sleep Tracker, Sound. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ShutEye®: Sleep Tracker, Sound. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Enerjoy
Verified email
Contact e-Mail: [email protected]
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Developer: Enerjoy
E-Mail: [email protected]
Website: Visit ShutEye Website
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Privacy & Terms:
https://enerjoy.life/sleep-ios/TermsofService.html
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Reported Issues: 46 Comments
By Cheryl guyan
6 days agoWas told by one of your team I was getting refund of £ 54.99 that was 8 days ago I've had nothing and no-one is replying to my emails very disappointing
By Chelsea Vanderslice
1 month agoI cancelled this subscription and still billed. I don’t want it, please refund my money!
By SHERRYE FUENTES
1 month agoI signed up this morning and it said $29.99 a year, but I was billed
By Debbie Earnest
1 month agoHi. How do I get a refund on a subscription that I never even used and have canceled? 59.99.. is owed to me. Thank you very much
By Brett Hardy
1 month agoPlease cancel my subscription and refund 59.99
By Marlene Cantrell
2 months agoNeed a refund of &59.99. I did not order this yearly subscription. You did not have my permission to charge me.
By Brianna Crosby
5 months agoWas expecting to be charged monthly and not for a full year. App did not work as expected and would like a full refund. Only had for 3 days. One of the worst sleep trackers ever!
By JIM M BLUM
7 months agosigned up for free trial and was charged $59.99 please credit back money and cancel app
By Ione Melton
1 year agoI didn't even have this app the seven days. I only used it one night and cancelled 4th night and uninstalled, I never saw any instructions on how to cancel. So I did how I thought it should be done and thought I was though with it. You still charged me and the seven days were not even up. Refund please!!!
By Maria Contreras
1 year agoI would like a refund since the app did not work correctly and it did not give me the option to cancel before it charged me yesterday, plus it was supposed to be a monthly an instead I was charged a yearly rate of $59.99 which I did not sign up to. I will be contacting my bank as well. Please cancel and refund my $59.99. Maria Contreras 559-633-3645
By Kim D Hickle
1 year agocouldn't figure out how to cancel this on time, so would like a refund since it was just few days ago. didn't realize you were going to charge my paypal account. I need a refund!!!!
By Vickie parson
1 year agoI tried a free trial you charged me $86.59 I want my money back I’m filing fraud through my bank. I Want My Money Back
By shirlie Fornari
1 year agoYou charged same day I signed in for free trial which is today 2/14/2023. Please reverse the charge of $59.99. I will contact the credit card company today.
By Virginia A Estrada
1 year agoI downloaded Shuteye on my phone for a free trial and was charged for it. I want to cancel and refund back to my account please.
By Kristie Mays
1 year agoDon't give you an option to cancel this is a ripe off for sure I will just cancel my payment method.
By Barbara
1 year agoI was charged for a year which was supposed to be monthly nevertheless the app doesn’t allow me to cancel. I would like my account canceled
By Barbara
1 year agoI was charged for a year which was supposed to be monthly nevertheless the app doesn’t allow me to cancel. I would like my account canceled
By kathy Brandt
1 year agoYour app doesn’t work and neither does your refund instructions so don’t send me another link to click on to follow because it doesn’t work, Nor don’t send me to a page that brings up where I got to put my credit card information in to get help because that is ridiculous. Your customer service is the worst I’ve experienced in a long time.I’m asking you to refund my money immediately So I don’t have to start contacting Consumer Fraud department And have my credit card company fight with you I’m getting my refund. kathy Brandt 701-866-4725 lvtbeach@redacted
By Joseph Hutnyak
1 year agowhat a pos this app is. it has locked up my daughter's phone
By Christine kelly Cravey
1 year agoPlease cancel my subscription. I have tried since I was told it was a free app. 59.99 please return it!!
By Danielle Gaston
1 year agoPlease REFUND my $64. This said free app in android. I canceled but for a year. REFUND money now. This is insane
By Kayla VanDunk
1 year agoPlease refund me my money !! 64$$ I tried to cancel it said canceled & still charged me !!
By Joyce Taaffe
1 year agoI just now inadvertently signed up for the Sleep Tracker app. I do NOT want the app and I don't want to be charged! Please delete whatever account might be started for me. I just made the mistake less than an hour ago and haven't been able to find a way to cancel other than this way. CANCEL my account!!!!!! Do not charge me for a subscription.
By Angela Prouty
1 year agoI am requesting to cancel my subscription. I was charged for a year and would have only done monthly. I did go into iTunes to cancel further charges but would like full refund and cancellation of app please.
By Jackline
1 year agoI cancelled my subscriptiom but got billed. Reverse ASAp
By Susan Call
1 year agoYou charged me the annual subscription price and not the monthly, please refund my account.
By Leonidas Nelson
1 year agoPlease cancel my subscription now. I would like a refund.
By Aliyu Mala
2 years agoI wish to cancel my subscription Pls can it be done before I get charged for it
By Alicia Tiller
2 years agoPlease cancel my shut eye free trial. I have sent 3 emails AS THERE IS NO WAY TO CANCEL ON THW WEBSITE. I need it cancelled immediately!!!!
By Juan Vidal jr
2 years agoPlease cancel my subscription I’ve tried but you still charged me. That’s not right
By Katherine Greer
2 years agoI want to cancel my subscription but there is no place to do it on the app. Please cancel immediately!
By Eunice Fdawi
2 years agoI canceled my tryout subscription before the 7 days, and I see I still got charged. I demand my money back immediately!!
By Judy Green
2 years agoI have emailed you my requestvyo cancel my subscription rip toon and have not heard from you. None of the contact sites you list work. Cancel my subscription and stop acting like a fraud.
By Janice
2 years agoI want a refund and they won’t answer me! I really do not believe they think this is worth almost $100,00 because it is nothing like they advertise! I want my money back I do not use it or want it!
By Colleen Zelenka
2 years agoPlease cancel my Shuteye subscription ASAP! I do not want to be billed on November 1, 2021. I would appreciate verification from you that my account is cancelled. I will report you if I am billed and from looking at the previous posts you do not refund anyone even with your so called “free 7 day trial offer”. Why don’t you have a phone number?
By Margaret Zurn
2 years agoI am having trouble canceling and getting my refund. Please return my money.
By Ernest Jones
2 years agoI have tried to cancel my 7 day trial subscription with shut eye as how to do such but is still showing active under my subscriptions on my I phone. Please me rectify my mistake. I am 83 years old and do not understand shut eye
By Liz Pase
2 years agoI was charged for a subscription I canceled before the next renewal and would like a refund. I’ve emailed you guys twice
By Denise Kidd
2 years agoThey have taken an unauthorised payment from my bank , I did not subscribe to this
By Jesse
2 years agoHi there, I would like a refund, I have canceled my subscription within 7 days a while back, and I have been billed for it $109.99 as I have updated my account settings. This app did not satisfy. I would like contact for a refund ASAP!.
By Linda Baxter
3 years agoI had cancelled this shut eye subscription on time so I would not be billed. I am not very computer savvy so it was a struggle to work my way through this program. I was still billed $63.59. I would appreciate a refund as this program does me no good. I am on a fixed income and I cannot afford to pay this. Thank you.
By Melissa Henderson
3 years agoI downloaded the app to try the 7-day trial and wasn’t very impressed and I didn’t cancel on the 7th day soon enough so I was charged 65.99, which I had no consent for that happening. I then contacted Apple billing about the issue and didn’t receive a solution. I demand a full refund
By Alyssa Comar
3 years agoPlease cancel my subscription 269-200-6009.
By zoshrhett
Terrible customer service for the monthly cost
I listened to all the sounds from the night after my first night. From a recording at 4:45am I heard two men whispering in the background and you could hear one of them saying “did you put it in the bag?” And the other said “yea”. Im a single woman living alone. Once I heard it the next day I called the cops and they did a full swoop of my house and confirmed they heard voices in the recording. Being that I heard the sound the next day there was not much the police could do and suggested I reach out to the app to see if they could send me a longer version or the recording etc.. I sent an email to the apps customer service. I heard nothing for 3 days and emailed them again. I then got a response after a week saying “thank you we will pass along your feedback”. I wasn’t giving feedback I was inquiring about my safety and well being and asking for their help as I was fearful someone broke in. For an app that costs $40 a month I’d expect the customer service to be helpful and not robotic and disregard all requests. Is a shame bc I actually enjoyed the app but don’t want to promote or give money to a service that doesn’t care about their users well being
By BMS82216
Nope
I’d like to know how it thinks I’m asleep when I’m up moving around carrying my phone with me. There needs to be a way to say “no I didn’t fall asleep in 17 minutes, I’m 43 and have never fallen asleep in 17 minutes, even when I haven’t slept at all the night before because I have raging insomnia.” At first I thought it was tracking my husband who falls asleep in seconds, but nope. We slept in separate rooms for a week. How am I asleep when I’m adjusting the phone volume or switching to a different recording to play? There’s no way to leave feedback when you wake up about how you slept or anything, just the three stupid emojis. Waste of money. After their response is like to update. Says if I don’t make much noise moving around it won’t register it. Let me clarify. I live in a house with 6 children. It is NEVER quiet. How much noise do I have to make? “Call the cops bcuz there’s an intruder” noise? Seriously. And again, I’m playing games on the phone the app is running on…yet I’m sleeping. The phone is being moved around…yet I’m sleeping. And apparently I sleep drive, cuz we went to the gas station once. Whatever. This app is pointless.
By mrbrown188
Wish I could get my money back!
Going to beg Apple to refund me as this app doesn’t work right. I hate that it doesn’t have AutoSleep but when I did the way you have to start this app like I’m back in the first iPhone days. The database is wrong or it doesn’t even record anything. So I guess I’m dead or this app just has bugs. I use another sleep app called Pillow and when I check that app for the same night it shows me all the correct info and I didn’t even have to tell the app that I’m going to sleep. For one week I compared the two b apps and 2 out of 7 days it showed me some data but was still not correct and pillow was 6 out of 7. The one day pillow showed that I slept for 6 hours when I slept for 9 hours. So it was a little off but that same day this app said I only was asleep for 30 mins. lol ok Apple I hope that since you have a trillion dollars give me a refund this app is kinda of ripoff.
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