Contact RIPTA Wave Support
Published by Bytemark, Inc. About: With the new RIPTA Wave App, you can securely purchase RIPTA fares in seconds.
Purchasing fares is easy: enter your payment card information, load money onto
your Wave account, and your smartphone is your ticket to ride! RIPTA also offers
one-way, Day and Monthly passes for use on all services.
How to Contact RIPTA Wave Customer Service/Support
Listed below are our top recommendations on how to get in contact with RIPTA Wave. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact RIPTA Wave. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: Bytemark, Inc.
E-Mail: [email protected]
Website: Visit RIPTA Wave Website
Reported Issues: 4 Comments
By Starla furtado
6 months agoI have been trying to reload my RIPTA Wave card and the site will not let me sign in. The response if "this page is not working" delete cookies, I did that and still can login.
By MollySD
Faulty App
This app has a tendency to shut itself off when you select it to pay for fare - I have not been able to use it for the past two weeks because of this issue, and it prevents me from being able to ride the bus because this is usually the only form of payment I have on me. This is not only an inconvenience issue, but it is also an accessibility issue, in that anyone who isn’t able to drive, afford a car, orride-sharing apps needs to be able to safely and smoothly be able to access public transportation. RIPTA, this is a serious issue, and can likely be construed as an ADA violation - please fix the bugs in your app. If you want everyone to switch over to using WAVE, you need to ensure that the app actually works. I should not have to uninstall this app, reinstall it, and sign back in every time I want to use it. What is the point?
By TheSmitchell
Current version doesn’t work
I updated the app this morning and now it doesn’t open. I can’t use it. I can’t pay my bus fare to get to my job. And to top it all off, paper fares are no longer sold by RIPTA. This is the worst possible scenario. You need to issue a card with every wave account automatically as a fall back option when the app is not working—which is GOING to happen and has already happened. I’m stuck waiting for this to get sorted now. I can’t even report this issue to RIPTA because their online form for submitting wave issues requires a Card # which I don’t know because I can’t open the app to look it up. Thanks.
By blakeeeeeeeeee7
does not work
Downloaded this app to take the bus and I created an account and then went to create a card. The app glitched and I wasn’t able to make a card but now the app says that I have a card so I can’t make another. Even though I was never able to make one in the first place. I have no idea how people are able to get anywhere in this state via public transit with an app like this
Have a Problem with RIPTA Wave? Report Issue
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Why should I report an Issue with RIPTA Wave?
- Pulling issues faced by users like you is a good way to draw attention of RIPTA Wave to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a RIPTA Wave customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using RIPTA Wave.
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