Contact My Water Support

Haven’t been able to log in to website for months. The last time I called to ask for help they acted like they had no idea there was something wrong with the website,they just helped set me up with getting invoices emailed as attachment instead of having to logon to access invoices. Just realized one invoice didn’t come in so now my service is suspended and cant log in, I tried the app and was able to log in to pay but the app is useless for anything else. I can’t see invoices,can’t see my account info t change login info, cant see payment history. Website and app both need a lot of work, this day in age can’t see why calling and waiting on hold is the only option if you need access to your account.

This app is somewhat functional. It’s essentially a web app in a branded container, but at that, a poor substitute for the web site, or speaking to a rep on the phone (if you can get through to one). Want to see past deliveries? Not so much. Want to see a calendar of your upcoming delivery schedule, or be able to print one out? Not so much. You CAN see your next delivery date on the main page, and a list view if you click on “Future Orders.” Want to be notified if your delivery schedule is going to be arbitrarily changed from the day it’s been delivered for over a decade? Not so much. Want to chat with Support? Not so much. It’s just kind of a weak app. Just, not so much.

So some think the app does very well, but others it does very poorly. Unfortunately it seems to be getting worse. For example the app makes it very easy to view your bill. But say that you actually want to contact a person about that bill the app will freeze in the contact us option and give you a Endless loading bar. So about 50% of the app works well. Which is not enough for me to give it a good rating. I have to force quit your app three times during a single use try again.