Contact TCP Support

I am an in-school tutor and we use this app to log our hours… If it lets us. Desktop version has been great. The phone app not so much. Do you know how many things I have to do before I actually sit down at my desk? Or how many thing I do after I leave the classroom before leaving for the day? A lot. The app is so important for me as an hourly employee, but it’s unreliable. For a week now, there has been no check in or check out button. I have no choice but to use my desktop. Also, I read the other reviews. I’ve tried emailing the email address you gave them. It said my message was “Undeliverable” because you guys “Only accepts messages from people in its organization or on its allowed senders list“ So please, do not reply with a message that you need more information and provide an email that doesn’t work when I’ve told you everything you need to know. Please just fix it.

The concept is great. I love the idea they have on keeping it simple and everything. The problem is that it’s not simple. Half the time it’ll crash or won’t log me in so I can punch in my times, which has led me to countless of emails and calls to my employers to have them manually clock me in and out because I don’t have the time to find a computer to go onto the website. So hopefully they fix these problems before businesses find something else to use for clocking in and out. Again, this would be a fantastic app, if it didn’t have so much problems. So for those giving it a 5 star and saying they have no problems, count your blessings because I know I am not the only one with issues (and I know it’s not my phone cuz im a tech geek).

I can’t get one thing done on TCP (clock in or out, add a note, request time off, approve times) without it disconnecting or logging me out. Extremely frustrating and needs to be fixed. It takes me at least 7 tries to complete one task on the app. Do not recommend