Contact Merge Mansion Support

by EmmaRN

I was looking for a new game to play and kept seeing advertisements for Merge Mansion. I thought I would try it. There isn’t a tutorial so I had to just dive in to figure it out. Once I got the hang of it I realized the mistakes I made and had already filled up my board leaving me unable to do some moves. I decided to start over with a better strategy but you have to message support for them to reset your game. That was a pain.
In this game Items build upon each other by merging them and then spawning new items. The items do not coordinate which makes it confusing. For example you merge to build a car and then spawn parts to make a lamp post from the car? Then the bush spawns tins cans? Doesn’t make sense. There are certain items you need to accomplish missions. There is no way of knowing where to get the items until you just start spawning items. There is no reference section to see all of the items so you can make a plan.
There is a timer for each spawn with no countdown so you have no idea when you can spawn new items. Some of the spawned items are very rare so you have to wait until it spits it out. I finally got all of the rare items that I have been waiting for and when I logged into the game only 10 minutes later all of my items were gone and some of my spawning items were gone. So frustrating that I spent all this time only to have items go missing. This game had such potential but is very lacking.

by HumanMammal

The game is designed to be as addicting as possible, with fixed and random rewards. The entire point is to make money by frustrating progress in a way that capitalizes on the compulsion of completion. When you calculate how many base components you’ll need to generate through taps in order to compile the higher-level items required to complete certain tasks, it’s a staggering quantity that will take months if not years to attain if you don’t pay them actual money to purchase items or boosts in the in-game store.

To be fair, crystals can also be randomly acquired through piggy banks, but the massive caveat there is that the UI is so poorly implemented that it’s easy to accidentally tap to purchase an item in the in-game store, instantly draining all the crystals you’ve amassed over weeks playing the game, with no way to undo what you’ve done. There’s an Undo function if you sell an item from the game board, but somehow there’s not one to undo spending 90 crystals on something you didn’t actually want. That was the last straw for me.

It’s a cute game that’s nicely designed and easy to play and pick up, but under the hood it’s just another Skinner Box designed to maximize your engagement and goad your into paying to bypass deliberate arbitrary frustrations that exist not to improve gameplay but solely to make money.

by Monroe1491

If you can’t afford to do the whole pay to win thing (or simply don’t want to), the progression in this game is ridiculously slow. I’ve been stuck on the same three tasks for over a month now. Two of them require two of the level 4 paint can each, but the item to start building up to that is so rare that it usually takes several days of playing every chance I get to get just one level 1 paint can. The third task is the can for the statue in front of the house… a task that requires a level thirteen item and you can only get the seeds for the tree that drop the items to build up to the required item from blue chests, which are few and far between and when you do get them, it is not a guaranteed that you’ll get a seed. I haven’t even managed to unlock the house yet. If it’s already this slow to move forward, I can only imagine how much worse it gets. I enjoyed this game and even bought a few gem packs to try to speed things up, but it’s not worth it. There are plenty of other merge games that allow me to progress a lot faster without having to spend a fortune of special currency. I do hope that y’all will consider rethinking some of the progression restraints for people who can’t afford to constantly buy gems.