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Published by Mariko Shinmatsu

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Common my.m Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot my.m app on iOS and Android devices. Solve all my.m app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

my.m iPhone Issues and Solutions

my.m iOS app crashes, not working, errors
my.m iOS app network issues
my.m on iOS has black/white screen

my.m Android App Issues and Solutions

my.m has errors/crashing/not working
my.m server network connectivity issues
my.m has black screen

my.m iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever my.m app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix my.m app crashes or not working on Iphone (iOS):

Close and restart the my.m app on iPhone
Update my.m app to the Latest Version for iOS
Uninstall and reinstall my.m iPhone app
Update your iPhone to the latest iOS version

Fix my.m on iPhone unable to connect to server/internet connection issues::

To resolve my.m network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix my.m black/white screen (blank screen) on iPhone:

Follow the my.m iOS app troubleshooting guide Here →

my.m Android App Issues and Solutions

Fix my.m not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent my.m app issues:

Force Stop the my.m App
1. On android, goto "Settings" » click my.m app. » click "Force Stop".

Update my.m to the latest version on PlayStore

Clear my.m App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "my.m app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch my.m.

Fix my.m unable to contact server/ my.m internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click my.m » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got my.m » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch my.m on android.

Solve my.m black/white screens issue on Android:

Follow the my.m android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mariko Shinmatsu, developers of my.m.

14.29% Contact Match

Developer: McDonalds USA, LLC

E-Mail: [email protected]

Website: Visit my.m Website