Contact Lucid Base Support

I just purchased a Premium base. I installed the Lucid Base app on my iPhone 13 Pro Max that’s running iOS 15. The app was able to detect my Premium base just fine. But any button I press on the app makes the app crash every time. I tried to delete and reinstall the app and it does the same thing. Very disappointed in this app because that was one of the main reasons why I chose this base.

Unable to connect, no device found. So hassle for return bed back, that weight 150lbs, and wasted time moving around. Stay away from Lucid.

I purchased the Bluetooth module to enable phone control of my L300 base because I thought it would be easier to control my bed’s adjustments from my phone. I was wrong. Most of the time the in-app buttons don’t register that I’ve tapped them. Long pressing sends bursts of commands and I don’t get a smooth incline or recline. I can not use the buttons for zero gravity or anti-snore, but I can use Siri. The option to flatten the bed doesn’t work most of the time either. At some point the module disappeared from my Bluetooth menu. That’s probably the issue but I can’t pair the module to my phone again. The module will not go into pairing mode since its been paired to the remote on first set up. It’s also annoying that the option to store preset positions in the app is missing. It’s also strange that the L600 has several preset options the L300 doesn’t despite them sharing the same articulation. The difference seems to be the “massage” feature. This shouldn’t preclude the position presets from being available to L300 models.