Contact Lucid Base Support
Company Name: CVB inc
About: Lucid Adjustable Base App Description
- Compatible with the Lucid L600 (and L300
when paired with aftermarket Bluetooth module)
- Engaging design and layout
provide an intuitive user experience
- Modern user interface makes it easier to
navigate and explore the Lucid® Base app
- Control Head position, Foot
position, Massage, Lighting and more from your phone
- Partner Control and Siri
Shortcuts (iOS 12+ users only)
- Screen s.
Lucid Base Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: online@lucidmattress.com
Website: 🌍 Visit Lucid Base Website
Privacy Policy: https://lucidmattress.com/lucid-base-privacy/
Developer: CVB Inc.
3 Most reported problems 😔💔
App crashes every time
by OzzieGN
I just purchased a Premium base. I installed the Lucid Base app on my iPhone 13 Pro Max that’s running iOS 15. The app was able to detect my Premium base just fine. But any button I press on the app makes the app crash every time. I tried to delete and reinstall the app and it does the same thing. Very disappointed in this app because that was one of the main reasons why I chose this base.
L600
by Goofy10v3
Unable to connect, no device found. So hassle for return bed back, that weight 150lbs, and wasted time moving around. Stay away from Lucid.
App is unresponsive and lacks basic features
by ClintCarter14
I purchased the Bluetooth module to enable phone control of my L300 base because I thought it would be easier to control my bed’s adjustments from my phone. I was wrong. Most of the time the in-app buttons don’t register that I’ve tapped them. Long pressing sends bursts of commands and I don’t get a smooth incline or recline. I can not use the buttons for zero gravity or anti-snore, but I can use Siri. The option to flatten the bed doesn’t work most of the time either.
At some point the module disappeared from my Bluetooth menu. That’s probably the issue but I can’t pair the module to my phone again. The module will not go into pairing mode since its been paired to the remote on first set up.
It’s also annoying that the option to store preset positions in the app is missing. It’s also strange that the L600 has several preset options the L300 doesn’t despite them sharing the same articulation. The difference seems to be the “massage” feature. This shouldn’t preclude the position presets from being available to L300 models.
Have a Problem with Lucid Base? Report Issue
Why should I report an Issue with Lucid Base?
- Pulling issues faced by users like you is a good way to draw attention of Lucid Base to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Lucid Base customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lucid Base.
