Contact Go Voyages Support

I booked my flight 2 days after cause of COVID I have to cancel with the application. They told me I don’t need to contact them. My flight was in 7 days. Nothing change they don’t cancel my flight. My request is in hold. I contact the day before my flight, a guy told me that he can’t cancel my flight, that only the airline company can do it and he can’t refund me. ( I took insurance) I contact quickly the airline company and they confirmed me that only Go Boyage can cancel cause I bought my ticket with them. I call again and someone finally cancel my plane at time. Nevertheless do nothing concerning the process for be refund. That normally they must make the request. He told me to call the insurance myself etc I found the information but until now impossible le to be refund nobody answer me . Don’t new of insurance and impossible to contact Go Voyage they block me the possibility to talk by message with them on the application. They did absolutely nothing. On the application my cancellation flight is still in hold nothing change. Despite that someone canceled my flight. They just really don’t care. I just lost 350$ .so Don’t do the same mistake , cause if you have to cancel cause of COVID... they will do nothing for help. They just want your money that it. book your flight directly with an airline company.

I have been trying to complete my booking, but always getting error

Although advertised for multiple languages there us no way to select anything but French! So of no use t me