Contact Age of Apes Support

by ToTopG

So what happened is I purchased a package and it was overcharged with more than $15 dollars so I got it refunded. This was not the first time maybe the fourth time they overcharged me but the first three times was only a difference of couple dollars so I thought this could be a donation towards them because I really really enjoy the game and not every spends are overcharged. But once I reached the customer service from in game they were only giving automated messages and eventually telling me that it was my fault for getting it refunded and the nu ape capsules are now taken away even though I was only refunded for the amount that was overcharged. They will likely to scam you and the developers are not there to help you but to mock you tell you it is your fault. You can enjoy the game without spending a dime but you would not get any rewards for getting stronger so you are getting weaker and weaker as other people get so much stronger than you when the game is solely focused on PvP. So if you are going to pay somewhat to the game get ready to get scammed and not be treated properly for spending money. I have heard and read multiple incidents about this same topic so giving everyone a heads up before downloading the game. I DO NOT TRUST THIS COMPANY AND DEVELOPERS!

by KAY ÖSS

Let’s start with the basic form… there is no simple way to submit a report. You have to trick it into finally providing “submit a report”. Someone thought it would be great to only be able to provide screen shots when you are asking the bots random questions but not when you are submitting a form?!?? The forms are horizontal so if you play on cellphone which fun facts it’s a mobile game you CANNOT see what you are writing to correct edit… you have to wait for customer service to ask you maybe for screen shot or not.
We are constantly spammed by mail from someone giving themselves the name leader who is not a leader of any alliance to leave the game and go to discord. I have reported this several times but customer service cannot figure this out or cancels requests… for bizarre reasons… I’m guessing they have no interest in improving the fundamentals of customer service so they never have to fix anything and they close out tickets for screenshots I tried to submit but can’t.

by Teedoffforlasttime

This game used to be fun, then all the money that has to be paid to even stay somewhat remotely relevant. Playing it for free will only last so long, and nevermind the huge amounts of glitches and bugs in the game, which you finally trick the system into letting you report it only the have the support team brush you off and say oh it is being fixed or whatever. I lost money and rolls and everything on this game and have spent hundreds of dollars but I don’t matter to them, only their big spenders do. And I do mean big spenders. Then those guys go around bullying and beating up on the smaller guys simply because they can because no one else will spend that kind of money. Honestly best to just stay away from this game unless you just want to blow tons of money and to find out it still isn’t enough.