Contact Gardenscapes Support

I have been playing this game for well over a year. It has been my go to stress reliever. However, I began to notice certain things that I did not like but the game play was fun enough so I continued to play it. That is until I made the mistake of buying a golden ticket. At first I noticed that some levels were not labeled hard but were more difficult to pass than the hard ones. I was always asked to make a purchase. Which I did not and eventually would get through the level within a day or two. However, I purchased a golden ticket for the first time since I began playing this game and have been stuck on a hard level ever since! It’s been well over a week now and I can’t get through this level. It’s not even a super hard level. The game keeps asking me to purchase stuff. I refuse. I feel like I’ve been swindled. There are other problems I see with this game. 1. The daily bonus lands on the rainbow almost every day. 2, you have to choose the power ups before you even see the level. 3. Why are all the levels worth one star when you have three category levels? 4. The pace halts to a crawl. Unless you spend money on this game, you will not advance as quickly. I feel that this game has become less about the user having fun and more about getting the user to spend money. And even with a golden ticket, they want you to spend more. This game can be a lot of fun but I think that algorithm need to be fixed.

If you’re just starting out, this is a fun game. The longer you play, the more apparent the money grab aspect of the game becomes. Advanced levels (I’m on level 3234) are frustrating and often times nearly impossible to beat. I’ve been stuck on some levels for weeks. At first I figured that the levels were totally randomized and I just wasn’t getting boards that i could beat. But the interesting thing is, if you are stuck and stop playing for a while, the game will generate a message saying to come back and try the level you’re stuck on and suddenly, the board will generate what you need in order for it to be passable. Obviously, then, it’s not totally random. And since all of the in game events are limited time, advanced players with difficult levels don’t have a chance to complete these events in time. I have made the mistake of paying actual money for items in this game, but I encourage others to avoid doing so. I’ve contacted the developers when my progress has mysteriously disappeared, or when game aspects (like the colored rockets) appear to have a glitch. Nothing is ever fixed, progress is never recovered, and their “compensation” for their mistakes does not involve returning the money you wasted on their broken game. Save yourself frustration and time and play Township, which is a much better game from these same developers.

I got started because I enjoy getting away from every day stressful life. This game is extremely frustrating. They’ve dropped the amount of moves you make at each level, and it’s now more a “pay to play” game. Constantly promoting competitions, etc. but to achieve any kind of awards you need to pay for bonuses, lives, etc. to move forward. Yes, it’s your choice to pay or not...however when/if you don’t, you can be stuck on a level days or weeks! No exaggeration! And if you use bonuses to start with that you can win 1 each day spinning a wheel, they put the bonus (bomb, rainbow, etc) in a useless spot that you either have to use immediately to make your next move, nullifying the bonus or putting it somewhere where it’s stuck and you can’t use at all. It was fun to begin with...my favorite part is decorating the garden...I really enjoy that and competing with my team for prizes. However to continually get stuck with no chance of winning before your time is up and then because you’re not advancing you can’t compete for prizes in competitions and get rewards, not fun. Unless and until they fix some issues (others complain about constant crashes, missing awards, etc) and reinstate the moves you took away a few months ago... I may be done. Sad when all a game thinks about is how much money they can take as well as enjoyment. And tech support is non-existent. Gamer beware....