Contact New York Public Library NYPL Support

I’m not sure this has been thought through I, I think like most people, leave my wifi on on my phone At the library it does reconnect as it is a remembered network But I still need to open a browser page to accept the terms and conditions. I may need to do this unpredictably again if my browser was refreshed or the NYPL branch network was Otherwise the mobile checkout will get stuck as it can’t connect (it just said “loading” rather than something useful). Alternatively I can shut off wifi on my phone. And of course remember to turn it in again later so I don’t use up my data plan. This seems like a good deal of bother to just take out a book. If I use the kiosk in my branch I have to remember to first scan my library card and then the NYPL barcode on the book(s). Easier but still have to remember the sequence as there are no instructions at the kiosk (at least at my local branch) Again, is this really worth it? Maybe if there are long lines, which I don’t see at my branch. Most of this seems like technology for technology’s sake. A solution looking for a problem, which invariably causes other problems Bottom line - perhaps useful at peak times once folks learn all this but when not peak then librarian check out is much easier and faster and hopefully will remain available.

After going years without a dedicated app it’s astounding that one of the greatest libraries in the would couldn’t do better. Instead of consolidating all library information in one app, you have to go to Simply E for digital information. It’s not optimized for iPads so it’s just phone size on the screen. Someone in app development should take a look at the Brooklyn Public Library app for features and user interface.

Doesn’t deal with e books so you need another app for that. They suggest SimplyE but you can’t find most ebooks that way so you have to search using Libby and/or Overdrive as well. They need to hire a programmer who understands how things should work in 2020.