Contact Penguin Isle Support

by 72raisons

I’ve been playing this game for about six months. I didn’t spend too much money but occasionally I would buyA perk or two.
I had made it all the way to the end of the game I had unlock every penguin habitat.I had constructed materials in the workshop and created hundreds of items. I even completed the workshop quest.
But then I turn my game on last week . All of my progress was reset back to before the workshop opened including all of my habitats that I had upgraded my heart production the Penguins I had purchased in any real endgame purchase I had spent real money on was gone.
I contacted the support team and they responded with we don’t understand what’s going on. I sent them screenshots and proof that their game had malfunctioned. They have not responded. if you play this game I recommend that you uninstall it immediately so that you won’t be disappointed when you lose everything. If you have not downloaded this game I am recommend that you never do and find something else to waste your time with. As long as game developers are protected by Apple and refused to respect the time and energy put in by the players, we will continue to have horrible companies managing our gaming industry like this one.
By the way this game is not really a game it’s really a scam to get you to watch ads that’s all it is because you cannot play this game without watching thousands of ads.

by Idkntwanttotbjnn

You basically can’t progress in this game without paying or watching ads. The idle time in this game is for such a short period of time and you only make a fraction of what you could from watching an ad. The only way you make any real money is from time skips which cost money or from gifts that you have to watch ads to open. It’s a pretty and serene exterior for a game that’s just about the app developers making money. I respect the hustle but at least make it somewhat feasible for someone who doesn’t want to pay for gems or doesn’t want to spend their time playing a game sitting and watching ads. It’s just the obviousness of it that makes me dislike the app so much. It could be fixed by simply letting it actually be an idle game where you can accumulate money while you’re gone rather than having to sit there watching ads for 1/2 an hour just to be able to “earn” the ability to let money accumulate for 1/2 an hour. Don’t worry! If you sit there for another 1/2 hour continuously watching ads you can boost that idle time to 1 hour! I don’t understand how there’s so many 5 star reviews. But maybe i just expect too much from a mobile app. Like it actually being a fun game. I think people are just so used to this being the norm and the formula.

by Riingodesu

This game is great. The cute penguins, the calming music, I love it all. However, where it suffers is from the excessive number of ads. Obtaining rewards require watching ads or buying “ad tickets” with real money to skip them. To be clear, I have no problem with some ads. After all, developers need some way of making money for providing such a great free game.

Many games with this system allow users to pay a one time or recurring amount of money to get rid of them. Of all the games I’ve played, Penguin Isle has the most ridiculous price for this privilege - $30 PER MONTH to get unlimited ad tickets and effectively play ad free. That’s, in my opinion, an egregious price and the reason I’m not rating this game higher. A one time payment of $30, maybe I could understand although that would still be steep. $30 per month for an idle game?!

Considering the number of other avenues for revenue, like the adorable penguin costumes, decorations, and event passes (which also all cost money or gems that can be purchased with money), you’d think the developers would be able to provide a cheaper price for playing the game in peace. It leaves a bad taste in my mouth and honestly comes off as very greedy.