TikTok AdStudio app not working? crashes or has problems?

TikTok AdStudio Status

Last Updated on 2019-11-01 by Ocean Engine Co., Ltd.

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Common TikTok AdStudio Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TikTok AdStudio app on iOS and Android devices. Solve all TikTok AdStudio app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TikTok AdStudio iPhone Issues and Solutions

TikTok AdStudio iOS app crashes, not working, errors
TikTok AdStudio iOS app network issues
TikTok AdStudio on iOS has black/white screen

TikTok AdStudio Android App Issues and Solutions

TikTok AdStudio has errors/crashing/not working
TikTok AdStudio server network connectivity issues
TikTok AdStudio has black screen

TikTok AdStudio iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TikTok AdStudio app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TikTok AdStudio app crashes or not working on Iphone (iOS):

Close and restart the TikTok AdStudio app on iPhone
Update TikTok AdStudio app to the Latest Version for iOS
Uninstall and reinstall TikTok AdStudio iPhone app
Update your iPhone to the latest iOS version

Fix TikTok AdStudio on iPhone unable to connect to server/internet connection issues::

To resolve TikTok AdStudio network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TikTok AdStudio black/white screen (blank screen) on iPhone:

Follow the TikTok AdStudio iOS app troubleshooting guide Here →

TikTok AdStudio Android App Issues and Solutions

Fix TikTok AdStudio not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TikTok AdStudio app issues:

Force Stop the TikTok AdStudio App
1. On android, goto "Settings" » click TikTok AdStudio app. » click "Force Stop".

Update TikTok AdStudio to the latest version on PlayStore

Clear TikTok AdStudio App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TikTok AdStudio app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TikTok AdStudio.

Fix TikTok AdStudio unable to contact server/ TikTok AdStudio internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TikTok AdStudio » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TikTok AdStudio » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TikTok AdStudio on android.

Solve TikTok AdStudio black/white screens issue on Android:

Follow the TikTok AdStudio android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ocean Engine Co., Ltd., developers of TikTok AdStudio.

About this app

TikTok AdStudio is a TikTok Ads official video creation tool for advertisers and video creators to create captivating short-form video ads with ease. Video Shooting: TikTok original video shooting experience with official effects & filters. Video Editing:Personalize your video; Add TikTok official filter, transaction, text, stickers. You’re able to create engaging videos with our exclusive stickers, effects, filters and music, and then seamlessly use them on TikTok Ads Platform as your creative assets. Our mission is to help you create, present and delivery your ad creativity, and showcase your products and brands through your video ads. No video editing experience necessary. We enable and encourage every advertiser to be a video creator. Welcome to try out our new TikTok AdStudio and make your first video today!