Contact Kickoff Personal Training Support

by Journeyman2015

Kickoff should be your last resort if you’re looking to improve your health this year. Even Camp Gladiator, which I also consider a scam, is a better option.

Kickoff’s crimes are legion:

1) Their trainers are not required to be nationally certified. This matters because certifications need to be regularly renewed, unlike diplomas. Certifications prove the trainer is current and competent.

2) There are no registered dietitians on the staff. This matters because it effectively makes Kickoff’s nutrition guidance illegal, because only RDs can legally give out meal plans and you can’t outtrain a bad diet.

3) The REAL kicker, from a former Kickoff trainer who confided this to me: Because Kickoff is really an AI- powered program, the trainers are not allowed to use their professional judgment. Want a qualified professional who truly understands you and will adjust to your specific needs? Good luck with that, because you probably won’t find one here.

This is an elongated way of saying that if you commit to this platform, you were too stupid or lazy to do your homework. The smart money is still to work 1-to-1 with a REAL certified trainer and hire a registered dietitian as well. It’s more expensive of course, but you’ll get actual results instead of being set up to fail by this scam of a platform that only pretends to cater to you needs. Avoid at all costs.

by AlannaRose007

If you’re going to struggle to afford this or if it’s not going to be something you’re not planning to stick with, DO NOT SIGN UP. Customer service is awful, they continue to take money from me every month even though I’ve cancelled months ago. I’m in a tough spot financially as a single mother and I also have health issues that I’m dealing with. I knew signing up for this would seriously be stretching my wallet but I wanted to take the initiative of helping myself for my family. The app and everything seemed great, the training portion is great as well, but if you have to cancel your account you really can’t. They just continue to charge you every month. Maybe it would have been different if I kept the payment through Apple, instead of listening to them to switch over to their payment platform (where they double charged me). Now I have to tell them every month to give me a refund because they don’t stop charging me even though I already canceled my account directly with them. Unfortunately I have to now call my bank to stop the payments to them which is just unnecessary, because all they needed to do was handle this properly. But they’re too concerned about taking people’s money at this point.

by Lydster71914

First of all notice 4/5. There are some useful features like a recipe bank, auto timer that goes through the workout so you don’t always have to click or watch a timer. My coach can load a workout and I can change weight or reps or find an alternative exercise. That is great if I don’t happen to all the equipment for the planned workout.
The things that need work are some of the videos don’t show the right exercise or crops a video that shows it. Like for a leg exercise the person demonstrating has legs cropped out of video. The menu used to be automated so you could pulled up a day and there are suggested meals.
So again notice 4/5 there are some awesome features and automation that make this app pretty amazing. Still some fixes would be nice but even if those things aren’t fixed I am still happy with kickoff, the app, and especially my coach.