Contact BT Email

Contact BT Email Support


Company Name:

About: PLEASE NOTE, the BT Email app is only available for users of our new premium and
standard email service.  To find out more about the new service, please visit
https://www.


 
  2026-03-30

BT Email Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit BT Email Website

Privacy Policy: https://www.bt.com/privacy-policy/

Developer: BT Group PLC




Privacy & Terms:

https://www.bt.com/help/email/what-s-the-bt-email-app-and-how-do-i-get-it





3 Most reported problems 😔💔

4.3 out of 5

Won’t let me in

2025-10-13

by Scotland4eva

Up until a couple of days ago it was working absolutely perfect. Now each time I try to log in it keeps redirecting me to the webpage to download the app, which of course I’ve already gotten as I’m trying to log in on the app. I’ve tried reaching out to support, customer service but they seem to be nonexistent in their response. If I was a betting man then I’d bet that in leaving this review will it get me an adequate response either. And yes I am attempting to log in with the correct details each and every time .

Slow, awful UI, poor functionality

2025-10-14

by Beds5456

Slow, very poorly designed UI even basic functionality is not there.

Not working

2025-10-15

by DKMATR

I am able to receive emails to my US gmail account from BTInternet from the UK but not able respond to them or compose new ones
Get message failure error




Have a Problem with BT Email? Report Issue




Why should I report an Issue with BT Email?

  1. Pulling issues faced by users like you is a good way to draw attention of BT Email to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a BT Email customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BT Email.


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