Contact WATERROWER Connect Support

by One Commuter

I wanted to like this app. The problems are, however, numerous. First of all it is not tested enough. The connectivity is not very stable ( it often takes multiple cycle of restarting the Bluetooth module, the application, etc to connect). Quite often the connection seems established, but the app is not reading the module and The numbers are frozen and not changing (it starts reading abc then stops). The app is not reading the heart rate from the phone. After my 40 min workout the average heart rate (is 50) which makes absolutely no sense. The calories are also not recorded properly. The averages are generally useless if the workout involves power strokes and periods of rest. Basically this app needs some significant improvements and bug fixes to be useful.

by PinballGeek

I couldn’t get it launch at all on an iPad mini 2, just hangs at start showing the logo but no UI. This kills my main use case, but I tried it from another device to see if I could still make it work.

I get it to work sometimes, but I’ve seen it connect to the Commodule and then drop the connection. The app just stops getting data and the only option is to force close and start over. Which leads to the other major problem, there is no way to delete bad workout records so you end up with a bunch of no-data workouts.

I’ll end up trying the Commodule with Cityrow Go so hopefully it won’t be a waste of money assuming the issues are with the app and not the module.

If you just want data you might just want the more expensive SmartRow upgrade, but that doesn’t work with CityRow and is a lot more expensive.

by Sib828

I really want to like this app, but it just doesn’t get the job done. The intervals aren’t truly intervals, meaning you can’t see separate splits for each interval, everything is averaged over the total duration of the workout, including the planned rests. Sometimes the app doesn’t start the workout. When it does, and my watch is connected to track HR, Apple records two separate workouts from WaterRower Connect - one with HR and one without. Further, there will often be a dozen 0 minute workouts recorded that I have to manually delete.