Contact Focos Live Support

I would like to start off by saying that this is a great app. I have been using it for a while now and bought the lifetime license not long after I started using it more regularly. Then came along the latest update. And in the release notes, you know, it looked like your regular semi-major update to an app, nothing out of the ordinary there. But then I tried copying a Cinematic video (The Focos Live version, not the Apple version) from my Mom’s phone to my iPad Pro. The first time I tried it, it worked; I opened the Focos Live app and the video I had copied over showed up as a Cinematic video. The second time I tried doing that, the video seemed to transfer just fine, but when I opened the Focos Live app, I was surprised to see that the video I had copied over had not registered as a Cinematic video. Instead, the Focos Live app thought it to be a regular video. And moving forward, this is the result I got every time. I was not, and still am not, able to copy a Cinematic video from one device to another and have the Focos Live app on the recipient device think it to be a Cinematic video. It always thinks it to be a normal video.

Every single time I tried to do exactly as the app instructed, taking video using portrait mode, I always got an error message saying that the aperture feature (which is really the whole point of this app) only works in portrait mode (which, again, I tried multiple times). More frustratingly, aperture as an option would completely disappear from the menu until I literally removed the app, reinstalled it, and started over, only to encounter the same problems. Considering the $15 dollars I just paid for this, it is a downright outrage. I want my money back. The unfortunate thing is that this app, in theory, seems like it would have some really useful features, but I no longer trust that this app will ever work. And I have extraordinary little faith in the company that created it.

The developers really invested into what’s important when it comes to photography and that’s creating depth and perspective. Can’t praise it enough for the magic this and their other focus app for pictures creates. Only frustration is, in contrast to their photography app “Focus”, you have to take the videos in app or else you won’t be able to add depth in post. Unless I missed something, I can’t find a slow motion capture option in-app which means I can’t add depth to any of my slow motion videos taken from my default camera at all because the videos require being shot in-app and there is no slow motion option within the application. Please correct me if I’m wrong and I’d love to to see that feature added if not!!! In conclusion, a must have!